Are you an experienced Customer Service Team Leader seeking a new full-time permanent job? Would you like to work within a highly reputable, well-established company offering an outstanding benefits package? Is Birstall, West Yorkshire convenient for you? If so, this could be just the job for you!
Working within a busy team, your duties as Customer Service Team Leader will include:
• Managing, supporting and motivating a growing team of Customer Service Executives
• Carrying out one to one’s
• Being responsible for the management and coordination of completing processes for the full life cycle of customer orders from pre-sale enquiries to delivery
• Managing processes for the full portfolio of products and services supplied
• Working closely with supporting functions within the central operations
• Management and ownership of the order book
• Processing orders, taking ownership of divisional customers
• Liaising with freight forwarders and carriers
• Collation and interpretation of accurate sales data for sales order book forecasting
• Weekly calls with Sales Managers
• Answering customer calls, ensuring first call resolution adhered to
You will have:
• Previous experience of supporting and leading a team
• A passion for providing exceptional customer service
• First class communication skills and the ability to build strong relationships across all departments
• Experience working in a sales admin function
• The ability to work in a fast-paced environment whilst remaining calm under pressure
• Good time management and prioritising skills with a keen eye for detail
• Strong IT skills, including solid knowledge of Word, Excel and Outlook
• The ability to report data in a timely, accurate manner
In addition, you will be flexible, adaptable, decisive and quick thinking team player with an aptitude to influence and progress chase.
In return, our client offers a superb working environment, incredible benefits and free parking!
If you are interested, please call Deborah IMMEDIATELY on 01274 865868 to discuss further.
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.