Job title: Contact Centre Team Leader
Location: Droitwich
Pay: Depending on Experience
Hours: Full Time Hours: 09:00 – 17:00 / 11:00 – 19:00 (Weekly Rotating) plus 2 weekend days per month.
Contract: Permanent
Pertemps are seeking a Contact Centre Team Leader in the Droitwich area. Our client is a well-established furniture company with over 20 years of industry success. Our client is seeking an experienced and dynamic Contact Centre Team Leader to join their growing team. Monday to Friday 9.00am to 19.00pm and weekend opening hours are Saturday 09.30am to 16.30pm and Sunday’s 09.30am to 14.00pm. This role offers an exciting opportunity to lead a high-performing team, ensure exceptional customer service, and make a real impact within a thriving business.
The role involves assisting the Contact Centre Manager regarding the day-to-day duties of running a successful contact centre. Ensuring all relevant coaching and support is given, ensuring the departmental procedures are adhered to in with regards to booking and reviewing appointments via telephone enquiries with customers and Product Specialist. This is an excellent opportunity for the right person to make a positive impact to the business.
The day to day responsibilities of a Contact Centre Team Leader will be:
Motivate and lead the team to achieve targets and organise monthly team incentives.
Drive exceptional customer service standards and adherence to departmental processes.
Mana...