Job Description
Application Support Analyst,
2nd Tier, Social Care
Customer Service,Idox Software
Glasgow, Woking or Home Based, UK
About the role
We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with some cross-skilling on our EHC Hub as we are looking to merge two teams into one larger support team. The ideal candidate should have experience in web application support, troubleshooting and experience working with Developers to ensure a rounded experience for our customer base.
Joining Idox as a 2nd Tier Service Desk Analyst opens up a number of career paths including Web Development, Project Management and Professional Services, consulting and advisory work. As a member of the Service Desk team withinthe Public SectorSoftware Division, a 2nd Tier Service Desk Analyst also sets out a first-class Customer Service career path.
This particular role supports our Social Care customers and software users. Delivered as software as a service (SaaS) solutions, Idox hubs and portals enable self-service and provide efficient and easy access to family, children’s and special educational needs and disabilities (SEND) services.
To support these essential services, you’ll take full ownership of support incidents,...