Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
IT Support ENGINEER
* End User Support Experience
* Experienced IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Key Responsibilities:
* Good in oral and written communication
* Able to interact and work with customers at different levels.
* Self-driven and result-oriented.
* Really passionate about the work
* Ability to work with deadlines and complete tasks on time.
Hardware Troubleshooting and Repair:
* Hands-on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.
* Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
* Ability to lift/move computer equipment weighing up to 50Lbs.
* Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
Operating System & Software:
* Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux).
* Experience with Anti-spyware and Anti-virus software.
* Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
* Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
* Basic understanding, mail configuration and troubleshooting of Mobile Device Management system (Airwatch / Xenmobile / Mobile iron etc).
* Basic understanding on Data backups.
* Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris.
* Basic configuration & troubleshooting of Apple machines / mobile devices.
* Contribution towards creating KB articles.
* Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.
Tools & Process:
* Knowledge and experience on Service requests and incident management process.
* Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
* Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast-paced and dynamic business. The benefits include:
* Contributory pension
* Life insurance policy
* Private medical insurance
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr