Job Title: Supporter Journey Manager
Location: Swindon/ Hybrid
Salary: From £37,863 per annum (Based on Location) / 36 Hours per week / Fixed Term Contract
Job type: Fixed Term Contract
Ref: 15919
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
We are looking for a Supporter Journey Manager to join our team. The role is full-time and a Fixed Term Contract for 12 months. You'll be working 36 hours per week.
The Benefits
1. Salary from £37,863, depending on skills, experience and location
2. 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
3. Matched pension contributions up to 10%
4. Flexible hours
5. The opportunity to progress your career within the heritage sector
6. Subscriptions to professional bodies
7. Free access to all English Heritage sites for you and up to six friends and family members
8. 25% discount in our shops and cafes
9. Enhanced maternity, paternity or shared parental leave
10. Options to buy additional leave
11. An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
12. Opportunities to go to some of our great live music and history events
Key Responsibilities
As Supporter Journey Manager, you will play a key role in developing data-driven campaigns that enhance the Supporter Journey at English Heritage. Your focus will be on maximising engagement opportunities and creating a seamless, insight-led experience for our supporters.
You will work closely with the Senior Member & Supporter Journey Manager to shape, implement, and manage an effective CRM programme, ensuring a cohesive and engaging journey for our supporters. Collaborating with the CRM & Data Analytics Team, you will craft detailed data briefs, monitor campaign effectiveness, and produce in-depth reports to refine and optimize future strategies.
Additionally, you will partner with internal stakeholders across various business streams to develop integrated campaigns while maintaining strong relationships with agencies and third-party suppliers to ensure successful campaign delivery.
Minimum Requirements
To be considered for the role of Supporter Journey Manager, you should have proven experience in:
1. Campaign management, with a focus on both print and digital marketing.
2. Consumer marketing communications, including content development and audience engagement.
3. Working with CMS platforms, email broadcast tools, and web analytics to optimise campaign performance.
4. Using email service providers, preferably Dotdigital or similar platforms, to manage and enhance email marketing efforts.
Interviews will be held on week commencing 21st of April 2025 in Swindon.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Katherine Bond, Senior Member & Supporter Journey Manager, at Katherine.Bond@english-heritage.org.uk. No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
You will need to refer to the following documents when completing your application.
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