How will you make an impact?
1. Comprehensive understanding of CRM platforms and customer lifecycle management
2. Proven success in driving customer engagement and retention metrics
3. Up to speed with CRM and Email marketing best practice
4. Well versed in leading a team to design and execute large-scale, complex CRM campaigns
5. Developing strategies for improving customer engagement, conversion and retention
6. Expertise in data segmentation and advanced targeting techniques
7. Delivering a robust always-on A/B test plan to continually improve CRM performance
8. Foundational experience in email coding
9. Proven experience with CRM data sets, integrations, APIs, and data flows
10. Coordinating with technical and data teams to ensure smooth CRM system operations
11. Knowledge of analytics and reporting tools for CRM performance evaluation
12. Ability to translate channel and customer performance into actionable insight
13. Data-driven decision-making and ability to adapt strategies as needed
14. Fluent in GDPR and data privacy compliance
15. Managing CRM budget and optimizing spending to achieve high ROI
How will you experience success with us?
16. Demonstrating strong team leadership and mentorship skills
17. Highly organised and capable of prioritising your workload against business goals
18. Maintain resilience and focus well under pressure
19. Experience collaborating with cross-functional stakeholders at junior and senior levels
20. A supportive team player, keen to learn from others as well as share expertise
21. Always being a true ambassador of Watchfinder
22. 4-5 years in CRM or related roles, including team management experience (essential)
How do we keep you smiling?
23. Learn from experienced colleagues in a welcoming and pioneering Marketing department
24. Have the opportunity to work on a range of innovative and transformational projects
25. Develop your CRM, lifecycle marketing and technical skillsets using leading technology
26. Have access to regular learning & development, workshops and head office socials
Your journey with us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
27. 1st Stage (1/2hr) – Video call with Talent Partner to discuss key responsibilities, and have chance to answer any initial questions
28. 2nd Stage (45mins) – Video call with Head of CRM to dig deeper into your CRM experience, the role and team
29. 3rd Stage (1hr) - In-person interview at King's Hill with Head of CRM and Watchfinder colleagues. You’ll be asked to complete a task to present back in the interview. Format: 20mins presentation, 10 mins Q&A, 30 mins interview.