The post holder will: Provide accurate analysis of efficiency and productivity for regular and ad-hoc reports. This involves generating, manipulating and formulating data into clear, concise reports which are adjusted to the needs of the recipients from highly complex to simple reports. Investigate and analyse highly complex data with multiple sensitive outcomes to present new ways to improve performance, efficiency and productivity such as managing and reducing waiting times, reducing unplanned emergency admissions, cash efficiency release savings, etc. Design and update complex information reports and dashboards for metrics and KPIs for services across the Acute & Crisis Directorate. This includes setting up reporting mechanisms to capture the relevant data as required. Oversee and carry out business and data analysis of complex business problems within the Directorate and provide technical advice as to potential solutions for clinical and non-clinical teams. Undertake expert business data analysis of the Directorate performance and improvement using recognized demand and capacity modelling tools, frameworks, methods and techniques. Set up an effective system for the Business and Performance Office that controls the maintenance, development and implementation of standard operation procedures (SOPs) for data validation and analysis. This includes aligning the SOPS to the existing performance reporting processes and procedures from Informatics, Finance, Quality and Workforce. Implement systems for the continuous review of the data to ensure the Directorate maximizes all of their opportunities to improve productivity, efficiency and quality of its services. Implement systems for services to adopt and embed accuracy standards for automated and manual data entry, including setting guidelines and reporting templates as required. Identify opportunities to improve efficiency and innovation and provide input to the business improvement across the Directorate. This includes the development and implementation of new and innovative ways of working according to the Trusts and national programmes for the Directorate services. Ensures that business analysis and reports meet agreed service levels and specifications, legislative, regulatory compliance requirements, and that appropriate action is taken to resolve any anomalies found within the reports produced. Ensure that all reports produced meet agreed quality control and are delivered within scheduled timetable and deadlines. This includes routine, regular, ad-hoc and/or new reporting requests. Oversees the delivery of routine and ad-hoc office business tasks as per relevant deadlines. This includes supporting and aligning the team efforts to meet existing and new business needs, and be the point of escalation for all data queries so that these are dealt with promptly and efficiently. Provide business analysis for demand and capacity to on-going and new services and projects for the Directorate. This includes assessing existing capacity to develop operational plans and forecasts based on future plans for demand. Apply business analysis to the development, execution and improvement of action plans by providing advice and guidance to the Information Analysts and service managers in the application of information and best practices to improve efficiency and innovation. Support identification and management of risks, and liaises with the team for the relevant update and compliance for the updating of the Directorate risk register. Provides relevant data for business cases to ensure that these meet benefits criteria, are financially viable and have sound management case. As directed by line manager run/participate in projects according to project scope. This includes producing required project data and analysis to support project plans and documentation. Stay current with services needs for data analysis and presentation; using formal and informal written and verbal communication methods (PowerPoint presentations, executive updates, task lists, etc.) to communicate updates and findings of analysis as required Provide instructions and guidance for the handling of sensitive information relating to staff and patient data, including security (compliance with GDPR and UK Data Protection) and backup strategies. Work closely with the other Trust Business Offices and Data Services to gain in-depth understanding of potential opportunities for joint working and cross-fertilisation. Set up a training programme for the team and relevant colleagues across the directorate to make the best use of information systems and IFOX applications. This includes training delivery as required. Work on own initiative within professional guidelines to achieve agreed objectives.Take a proactive approach to developing own skills and experience and that of others. Execution of other duties appropriate to the skills and experience of the post holder as identified by the manager