Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will be part of our Component Rebuild team, responding to customer’s field repair and service requests for specific machine components such as transmission, engine, axles, differentials, final drive, and torque. You will diagnose and provide comprehensive details about the nature of the problem to the customer and Finning to create a quote as per the request of the customer in a cost-effective manner.
Working within Finning’s industry-leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the company's on-site diagnostic and repair capabilities for Caterpillar products. Job Description:
You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand customer needs while resolving any mechanical or electrical issues in a safe, timely, and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.
As a Finning Engineer you will receive:
* Salary £38,500 -£43,800
* 25 days holiday (purchase up to 5 extra days holiday)
* Annual Bonus
* Annual Tool Allowance
* Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
* Access to company share scheme
* Up to 7% pension (matched by company)
* Refer a friend bonus
* Employee reward platform (retail discounts and other employee rewards)
* Life insurance
* Laptop and phone, van
* Industry-leading CAT product training
* Overtime
Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions:
* Provide an estimate of arrival time at customer’s site in response to service requests based on job instructions from Branch.
* Contact customer’s site management to register arrival and presence on site and ensure knowledge of customer procedures.
* Diagnose the likely cause of reported equipment problems, discussing with customer operators/supervisors and using specialized equipment to provide the customer with information for the work required.
* Identify the parts required to carry out the repair and requisition any parts, determining expected time of delivery to agree on a date and time for any necessary service re-visit with the customer.
* Undertake repair and service work on a variety of Caterpillar engines and generators.
Specific Skills:
* Work autonomously on own initiative as well as part of a team.
* Strong communication & interpersonal skills with the ability to build positive relationships across all levels of the business.
* Strong planning and organizational skills with the ability to work in high-pressure situations and to tight deadlines.
* Effective problem solver with strong analytical skills.
* Motivated and dynamic self-starter.
Knowledge:
* Knowledge in the use of field-based diagnosis tools and equipment is essential.
* Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge.
* Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.
* Experience of a variety of gas and diesel engines, generators both LV and HV.
Education and Experience:
* LDV driving licence.
* Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
* Experience of a variety of gas and diesel engines, generators both LV and HV.
At Finning, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package. If you would like to work for a global organisation offering industry-leading training and a competitive package, then apply online today.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you require an adjustment/accommodation during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, pledging to treat those who serve or have served in the armed forces, and their families fairly.
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