Contracts & Operations Team Lead – Compliance/Social Housing
£35,000 - £40,000 + Benefits
Bristol, South West
We’re working with a well-established environmental compliance consultancy that supports a wide range of clients across the social housing sector. With continued growth and a strong pipeline of work, they’re now seeking a Contracts & Operations Team Lead to oversee service delivery, team performance and client relationships.
About the Role:
You’ll lead the operational function, ensuring all works are planned and delivered efficiently, KPIs are achieved, and service standards are consistently met. Acting as the main point of contact for operational issues, you’ll play a key role in both internal coordination and client communication.
Key Responsibilities:
* Lead, support, and develop a high-performing operations team.
* Oversee the day-to-day coordination of works, ensuring timely and efficient service delivery.
* Manage logistics, appointments and schedules for multiple compliance projects.
* Act as the primary contact for client queries and operational matters.
* Monitor KPIs and performance targets, ensuring standards are consistently exceeded.
* Attend client meetings to understand their needs and translate into action plans.
* Ensure compliance with relevant regulations and industry best practice – particularly in the social housing and asbestos sectors.
* Ta...