What you’ll do: As Contract Manager, your new role is to carefully and effectively manage client relations, team management, and supplier management with a motivation to continuously improve all aspects of the operation. This includes an expert focus on quality of service delivery as per our business goals and aims for our client(s). In this role, you will have overall responsibility for the Contract Management and delivery of all services within a PFI Education environment. In delivering your role, your key responsibilities will include: Managing the operational delivery of FM services through a team of site-based FM Managers for their designated area of responsibility Full accountability for operational performance and financial results across the contract Ensuring successful implementation of any efficiency initiatives identified by the Commercial Team The implementation of established policies and operational procedures to match the requirements of each contract Liaise with client representatives ensuring positive constructive relationships based on long term partnership Ensure service delivery is compliant with Health & Safety, QA, Environmental and Energy Policies About you You’ll need a relevant qualification or significant experience in a Facilities Management discipline. Your experience will include a successful track record of the delivery of FM services, preferably in a PFI setting, and managing a portfolio of varied contracts. You’ll bring first-class customer service skills, together with a positive outlook, a flexible attitude, and a genuine ability to inspire and motivate a team. Due to the varied locations of sites in this client contract across Hull, a valid UK Driving Licence is essential. The successful candidate will require an Enhanced DBS Check with Child Barred list before starting in the job. Who we’re looking for: People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.