Learning changes lives - and we're here to drive that change. We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities. Today, we reach more learners than ever, in more ways than ever. And we're just getting started. About the Role As our new Customer Success Consultant, you will be pivotal in ensuring the success and satisfaction of EDUK's school customers. You will be responsible for onboarding and acquiring new customers, securing engagement and/or appointments, managing relationships, and ensuring solutions are effectively utilised to meet the needs of the schools. You will increase the lifetime value of each customer, articulate value add, and help schools achieve their goals through the use of EDUK's services. Duties will include: Relationship Management: Develop and maintain strong relationships with key stakeholders within educational institutions. Act as the primary point of contact for assigned accounts, ensuring customer needs are met and exceeded. Conduct regular check-ins, review sessions and provide insight and support to existing subscription holders. Onboarding and Training: Lead the onboarding process for new subscribers, ensuring a smooth transition and integration of our solutions. Conduct training sessions for educators and administrative staff on product features and best practices. Product Adoption and Utilisation: Develop and execute strategies to drive product adoption both digital and print Provide insights and recommendations based on usage patterns and feedback. Support and Problem Resolution: Address and resolve issues and concerns promptly, working closely with technical support and product teams. Ensure clients have access to the resources and support they need to be successful. Advocacy: Advocate customer needs and feedback within the organisation to influence product development and enhancements. Support in creation of case studies, testimonials, and success story pipeline. Performance Metrics and Reporting: Provide regular updates to management on usage status, potential risks, and opportunities for growth. This is a fully remote position that requires regular trips to the office for team meetings. About You Essential Understanding of the UK education system Ability to interpret and utilise data to drive decisions Excellent verbal and written communication skills Strong relationship-building skills with the ability to establish rapport with customers and stakeholder Strong time management and organizational abilities Proficiency in using CRM software and other supporting technology Strong presentation skills and the ability to host platform demos Desirable Awareness of current educational trends, challenges, and regulatory requirements Familiarity with educational technologies and digital learning tools Understanding of customer success methodologies and best practices Benefits We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. Please see our Rewards and Recognition page for more information. Queries Please contact grace.mcfadyenoup.com with any queries relating to this role. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.