Introduction Here at Sitel Coventry we work closely with many clients here on site, They are all different lines of business on behalf of different brands. All of these campaigns require you to use your wealth of customer service skills to provide the best possible customer experience, building rapport and assisting with any questions or queries they may have. Whats In It For Me? Weekly pay Up to £9.60 p/h Permanent & Temporary contracts Part time & Full time opportunities Fully paid training (No training rate) Easily accessible through public transport Your Duties Could Include (but are not limited to) Receiving inbound calls and possibly making outbound calls regarding general customer enquiries. Pottenially dealing with emails, webchat or social media. Dealing with customer complaints. Building rapport with new and existing customers, giving the best possible customer experience. Demonstrating a keen attention to detail Working effectively as part of a team Adhering to company principles and values at all times Knowledge/Skills/Abilities Excellent customer service skills Previous experience in a customer focused environment Demonstrable experience of working within a structured process Excellent IT Skills (MS Word, Excel and Outlook) The ability to work well as part of a team Be flexible and open to a new challenge About Sitel As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35 years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.