Do you have strong administration & customer service skills? My client is currently seeking a Customer Liaison Officer to join their Customer Services Team and provide exceptional administrative support and customer service. Customer Liaison Officer plays a crucial role in processing accreditation case work. This position serves as a key interface between customers, technical staff, sub-contractors, and the public. This role is crucial in processing casework from initial inquiry to ongoing maintenance, ensuring customer satisfaction and adherence to the business objectives. This is a Monday - Friday role, working 37.5 hours a week, with the option of hybrid working (after probation), based in Staines. Key Responsibilities: Coordinating visit arrangements Providing customers with visit confirmations and quotes Coordinating and booking travel arrangements Progressing accreditation casework in line with company processes and policies Maintaining and updating databases Responding to internal and external inquiries Performing general administration tasks Supporting other teams and departments Assisting in organizing meetings Qualifications and Skills: Excellent customer service and administration skills Accurate written and clear verbal communication skills Demonstrable experience of working as part of a team Ability to prioritise workload to meet deadlines Good knowledge of Microsoft Office software Company Benefits & Package: 25 days holidays plus bank holidays Auto enrolment pension Life assurance x3 salary Flexible benefits such as cycle to work scheme, season ticket loan, gym discount, study support (after 6 months) 2 days hybrid working after 6 months.