Temporary Operations Administrator / CoordinatorSouth Bristol / FREE parking / 100% office basedMonday to Friday 9am - 5pm£13.00 per hour dependent on experienceStart date approx. ASAP - 3 month assignment may be extendedPaid weekly The Company: Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives. The Job: The content team write articles, specs, step-by-step troubleshooter scripts and other support content which enable non-technical people to resolve technical problems and find the answers to general tech queries. This role requires an administrator to manage and oversee the ticketing system within the Content Operations team, with a focus on ensuring seamless alignment between content creation, updates, and delivery processes. You will be responsible for coordinating the flow of content-related requests, monitoring the lifecycle of tickets, and ensuring timely resolution in line with our weekly meetings / sprints. Ticket Management: Administration and Monitoring: Serve as the main administrator for the Content Operations team, overseeing ticket creation, updates and categorization in alignment to the Digital Delivery (DD) Roadmap. Weekly Release: Serve as the overseer of the weekly sprint release, ensuring all tickets are complete and closed out. Follow up with respective teams to highlight blockers to incomplete tickets and to confirm new due dates. Ticket Reporting: be aware & monitor status reports regarding ticket queues so as to alert impacted teams to holds up & potential non delivery. Coordination and Collaboration: Cross-Team Collaboration: Act as a liaison between Content Operations, Product Optimisation, and other departments, ensuring all content requests are aligned with business goals and timelines. Issue Resolution: Track and follow up on unresolved tickets, identifying bottlenecks and collaborating with relevant teams to address issues quickly and efficiently. Process Improvement: Documentation: Help to maintain & develop and clear documentation and standard operating procedures (SOPs) for ticketing, workflows, and team processes. Skills/Experience Ideally experience administering and managing workflows in a ticketing environment. (e.g. Jira, Workfront, Freshdesk, Bugzilla or similar) Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Preferred Qualifications: Previous experience in a customer support or content operations role. Strong project management capabilities with the ability to handle multiple tasks, prioritize workloads, and meet deadlines. Familiarity with content operations, workflows, and best practices, particularly in a support or service environment. Ability to analyse data, generate reports, and provide actionable insights for continuous process improvement. Experience with JIRA ticketing (desired but not essential) Personal attributes Detail-Oriented Excellent Communicator Organized and Structured: Highly organized with the ability to manage multiple priorities and stay on top of various tasks, ensuring a smooth workflow. Ability to work independently and meet deadlines Collaborative Team Player Resilient and Adaptable