Multi-Lingual Customer Service Advisor (Polish & German)
Provide outstanding customer support through various channels including phone, email, and live chat/Whatsapp, utilising your expertise in German and Polish languages.
Location: Milton Keynes - Hybrid (1 day a week office based)
Job Type: Permanent
Salary: Up to £29,000 plus benefits
Languages required: English, German & Polish (fluent in written and verbal)
Hours: 35 hours
Role Overview
Be part of our team at Honda Europe as a Multi-Lingual Customer Service Advisor, where your fluency in German and Polish will help us deliver unparalleled support across our European markets. This role is pivotal in ensuring superior customer service to enhance customer satisfaction and loyalty. As an advisor, you will be the voice and face of our company to our clients, offering insights and information, and effectively resolving customer queries.
ROI is a fast growing, multi-award-winning agency, working as an outsourced partner to some of the world's most recognisable automotive brands and leasing companies. You will be working on an exciting project for our client, Honda Europe.
We have been working with Honda UK for over 10 years in the corporate sales sector and due to a new requirement, we currently seek a new Multi-Lingual Customer Services Advisor to work from our dedicated business centre in Milton Keynes.
Key Responsibilities
1. Provide outstanding customer support through various channels including phone, email, and live chat/Whatsapp, utilising your expertise in German and Polish languages.
2. Handle customer inquiries efficiently and accurately, maintaining customer records and documenting interactions in the CRM system.
3. Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
4. Contribute to the continuous improvement of customer service processes and practices.
5. Maintain a deep understanding of our products and services to effectively address customer needs.
6. This is an inbound, customer enquiry management role requiring a higher / value-added level of interaction with customers.
7. Honda are revolutionising their approach to how they interact with customers, harnessing technology through webchat, telephone, and email to provide customers with a range of support.
8. We have a wide range of options for flexible working patterns and would consider people who were restricted in their weekly hours and times of day they can work.
About Us
Welcome to ROI, where we excel in collaborating with 70% of the leading names in the automotive industry to all major dealerships across Europe. Our mission is to enhance the customer journey, creating outstanding customer service experiences, drive impactful marketing connections, and revolutionize businesses with cutting-edge technology.
Skills and Attributes for a Successful Multi-Lingual Customer Service Advisor
We are seeking a motivated individual with exceptional communication skills who thrives in a fast-paced environment.
Essential Skills:
1. Fluency in English, German and Polish, both written and spoken.
2. Proven experience in a customer service or support role.
3. Strong organisational and time management skills.
4. Proficiency with CRM systems and basic IT skills.
5. Ability to work independently and as part of a collaborative team.
Desirable Attributes:
1. Previous experience in the automotive industry is beneficial but not essential.
2. Proactive and innovative approach to problem-solving.
3. Passion for providing exceptional service and fostering customer relationships.
What We Offer to Our Multi-lingual Customer Service Advisor
1. A supportive and dynamic workplace committed to your personal and professional development.
2. Competitive salary
3. Comprehensive benefits package including private healthcare and wellness programmes.
4. Flexible working arrangements with options for remote work.
5. Opportunities for career advancement and skills enhancement through training and professional development initiatives.
Application Process
If you're passionate about making a difference in the customer service field and want to join a forward-thinking company, we want to hear from you. Apply today and take the next step in your career journey with ROI.
We affirm our commitment to diversity and inclusion and warmly welcome applications from all backgrounds.
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