CX Business Development Consultant
Hybrid
£43,000 + Bonus (realistic six-figure salary in year one)
Permanent – Full time
Role Overview: Responsible for contracting new customers and growing revenue and profit by selling AI solutions to SME businesses nationwide.
Responsibilities:
* Profile new logo business for CX, Speech Analytics, Interaction Analytics, and Real Time Agent Prompting, engaging directly with new business clients.
* Conduct outbound sales activities, including calls, LinkedIn outreach, emails, and attendance at conferences and meetings (both virtual and in-person).
* Engage key contacts within target businesses to demonstrate the value of adopting our solutions.
* Conduct consultative engagements through multiple meetings to qualify and build the customer's business case for adopting Speech Analytics, Interaction Analytics, and Real Time Agent Prompting.
* Ensure accurate pricing and maintain a 50% gross profit margin.
* Close new business contracts and obsessively update CRM systems with all leads, opportunities, and activities.
* Provide support to project managers and engineers regarding projects and technical interfaces.
* Interface with internal teams (technical, analysts, security, legal), suppliers, and customers.
* Contribute to marketing efforts to enhance the company's profile.
* Manage new business base, leading to additional revenue from services and increased client consumption of solutions.
Key Outcomes:
* Increase department revenue by £500k or more in the first year.
* Enhance market presence and develop inbound interest and new projects.
* Deliver successful consulting projects with real returns for clients.
* Provide outstanding service to all customers and resolve issues promptly.
Skills and Experience:
Essential:
* Credible and patient, able to manage long sales cycles.
* Communicate business benefits and ROI for clients.
* Ability to communicate with C-level and senior management teams.
* Resilient prospector and hunter of new business with a consultative approach.
* Reliable, responsible, and well-organised self-starter.
* Quick to master new technologies.
* Excellent presentation skills.
* Good knowledge of speech analytics.
* Understanding of contact center operations.
* Ability to translate data into process improvements within a business.
Desirable:
* Experience in contact centers.
* Excellent understanding of the enterprise marketplace and solutions.
* Commercially aware with a focus on competitor activity and products.
Company Values: Expected to articulate and demonstrate company values in everyday work.
Benefits:
* Competitive salary and bonus.
* Hybrid working model.
* Full training and development.
* 23 days of annual leave plus bank holidays.
* Pension scheme.
* Medical cash plan.
* Life insurance.
* Discounted gym membership.
* Career development opportunities.
* Staff events and incentives.
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