Customer Service Advisor Salary Range: £24,000- £26,000 Hours: 35 hours per week (Monday - Friday 9:00-17:00 with a one hour lunchbreak) This role is 100% office based, to ensure a quality service provision and a happy connected team. Location: Our office is located in the heart of Knutsford. We understand the importance of balance. As a forward-thinking and inclusive company, were dedicated to creating a supportive work environment. We believe in empowering our team, to excel both at work and at home. As an agency of NFU Mutual we work in line with their three strategic objectives: To deliver sustainable and profitable growth To be a great company to do business with To be a great place to work This role is perfect if you have a passion for delivering excellent customer service, want to learn more about insurance and are looking for an interesting and fulfilling career. You do not need prior insurance experience as we will provide you with comprehensive training on all insurance products and support to get the required licenses. What is more important to us is that you have the skills and attitude to provide the outstanding support and service that our customers deserve. In this role you will: Provide exceptional customer service via phone, email and in person Quote on and process a range of insurance products, starting with our motor insurance and moving onto our home and equine packages as you grow and learn Resolve customer queries and issues promptly and empathetically Assist our clients with policy renewals, amendments, and claims Collaborate with team members to improve customer service processes and enhance our customer journey Develop and maintain a thorough understanding of our products and services About you: Energetic, enthusiastic, and resilient, youre passionate about delivering exceptional customer service while ensuring top-quality sales outcomes With a keen eye for detail and an understanding of compliance, you are focused on high standards of accuracy and regulatory requirements A dedicated team player, you do everything you can to make a real difference for your customers and are always prepared to go the extra mile You have an understanding and experience of working in an office environment and delivering customer service Good computer skills and familiarity with common software tools While previous experience within the insurance or financial industry is a benefit, its not essential as you will receive full training Our commitment to you: 33 days leave per year (25 days annual leave plus bank holidays) A comprehensive induction (on average around 4-6 weeks of e-learning to gain your first product licence, with further training ongoing as you grow in the role) Professional and supportive work environment Investment in personal development to progress your career within the business including support to obtain your product licences Free parking healthcare plan pension scheme and life insurance regular team events and activities No requirements to work weekends, evenings or bank holidays About us For over 100 years, NFU Mutual have insured Britains farming communities. Now our customers come from all areas of society, but our commitment to them remains the same honesty, fairness and trust. We prioritise exceptional customer service and deliver comprehensive insurance solutions to meet their unique needs, inspiring trust and building relations by exceeding expectations. Interviews to be held 4th or 5th Feb 2025. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us For over 100 years, NFU Mutual have insured Britains farming communities. Now our customers come from all areas of society, but our commitment to them remains the same honesty, fairness and trust. We prioritise exceptional customer service and deliver comprehensive insurance solutions to meet their unique needs, inspiring trust and building relations by exceeding expectations. REF-219161 ADZN1_UKTJ