Summary: We are seeking a Duty Manager to support hostel operations and deliver exceptional guest experiences in a unique and captivating location.
Nestled in a stunning setting, opposite Capstone Country Park and next to a ski slope, our hostel offers a distinctive work environment. As a Duty Manager, you will be responsible for supporting the management of operational budgets and delivering Key Performance Indicators (KPIs). You will also engage with guests and visitors, ensuring an outstanding YHA experience.
We offer a competitive hourly rate of £12.44, flexible working hours, and a permanent contract. Live-in accommodation is available at a reasonable rate of £63.70 per week. You will also enjoy access to YHA's staff discount and cashback portal, allowing you to save on everyday purchases.
Key Responsibilities:
* Guide and support team members in all areas of the hostel, fostering a collaborative and inclusive work environment.
* Utilize our systems for efficient guest check-ins, check-outs, and management functions.
* Carry out cleaning and housekeeping duties, maintaining a clean and comfortable environment for guests.
* Assist in the kitchen and serve food and drinks with warmth and hospitality, enhancing the dining experience.
* Deputise for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What We Value:
We are looking for someone with flexibility to cover different shifts and tasks. Previous experience in a face-to-face customer service role is an advantage, but not essential. Essential requirements include experience in managing varying pressures and team management.
Desirable qualifications include Food Safety Level 2 and APLH Level 2, but they are not mandatory. Good communication skills and basic IT proficiency are advantageous. Excellent time management is essential in our dynamic environment.
About Us:
YHA is a charity that creates inclusive environments where all team members are valued for their distinctive contributions and insights. Our mission is to make YHA accessible for all, and we actively seek to build diverse teams.
Join Our Team: