Communications Officer (999 & 101)
Vacancy Reference Number: 17702
Number of Vacancies: 150
OCU: MO12 MetCC
Location: Bow, Hendon, Lambeth
Band: Band E
Part/Full Time: Full Time
Hours per Week: 36 hours per week
Type of Contract: Permanent
Salary: Circa £42,497. Your salary package will comprise of a starting base salary of £30,507, 20% shift allowance, 10% flexibility allowance, a location allowance of £1,841 and a non-pensionable allowance of £1,000. (Please note: During training, shift allowance will be 15%)
Job Overview:
This job is all in the detail. As you are listening, you are typing. You are categorizing the call in order of priority while attempting to calm the caller down and reassure them that help is on the way. You will pass everything on to a colleague who will dispatch the appropriate resources to assist.
Key Responsibilities:
Your duties will include:
1. Handling emergency and non-emergency calls, triaging calls in accordance with a framework, assessing each one's priority and risks.
2. Prioritising a response to incidents.
3. Working with colleagues across the boroughs of London to manage our response to requests for assistance.
4. Facilitating telephone interpreting for callers who speak little or no English.
5. Working within the Despatch and Pan London environments, communicating with officers on the ground and deploying units to calls.
6. Carrying out Police National Computer or other intelligence enquiries on behalf of officers.
Shift Patterns:
All new staff will be required to work full time for the duration of their training and coaching, which is currently 16 weeks. After that time, you will be aligned to one of our core teams and may submit a flexible working application for consideration.
You will be required to work a 24/7, 365-day-a-year variable shift pattern, including nights and public holidays. We actively support flexible working; questions regarding this can be addressed during the recruitment process.
Essential For The Role:
You do not need previous experience; instead, we're looking for common sense, attention to detail, good communication skills, and a calm head under pressure.
Reports To:
Contact Centre Team Leader
Additional Information:
The Met is committed to being an equitable and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures, and experiences. #J-18808-Ljbffr