Part Time: Up to 27 hours per week working on Monday, Tuesday, and Friday
Salary: £17,401.13 per annum (actual) (£12.36 per hour)
We are here for our patients each day. We've seen it all - newborns, old age, and we're experts in the human body and human emotions. We take thousands of calls every year, but we never panic. We also see people at the best and most difficult times of their lives. We don't do it for the thank you - we do it because we want to make a difference.
Being a Patient Services Co-ordinator isn't a normal 9-5 customer service or reception role. We're helping to mend lives. We keep the music playing. We say hello and we wave goodbye. We are Danebridge Medical Practice.
Main Duties of the Job
Do you have exceptional customer service and administration experience gained in any sector? We are passionate about what we do and we want to hear from you. This is a very demanding and busy role, but one where you have the opportunity to make life a bit better. If you have experience in primary care or the health service, with knowledge of EMIS, DocMan, and prescriptions, that's an added bonus.
We're not a 9-5 service and successful candidates must be able to work on a Monday, Tuesday, and Friday, with some days starting at 7.45 am, and others finishing at 7.00 pm, but not on the same day!
Does this sound like you? Are you excited about this potential next chapter in your life? Great - we need to hear from you!
For further information, please contact Lindsey Stott, Patient Services Manager on 01606 544544 or email: lindsey.stott@nhs.net
Interviews will be held on Tuesday 18 and Wednesday 19 March 2025.
About Us
Danebridge Medical Practice, based in Northwich, Cheshire, is one of the North West's largest medical practices providing patient-centered care to nearly 26,000 patients.
For two consecutive years, Northwich has been named by The Sunday Times as one of the best places in the country to both work and live, with its exceptional transport links, quality of schools, natural beauty, low crime rates, property prices, and cultural life. In 2022, Northwich was also voted in a Rightmove survey as the happiest place to live in the North West.
Job Responsibilities
The key focus of this role is to provide a professional, efficient, and customer-focused service to patients, doctors, colleagues, and visitors, through the provision of high-quality administrative activities for Danebridge Medical Practice.
To be the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis; ensuring that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the Practice and patient.
Person Specification
Experience
* Extensive experience of working within a customer-facing administrative role providing a professional, effective, and quality service.
* Experience of providing exceptional customer service on the telephone in a high-volume service environment.
* Experience of using databases, including input, analysis, and presentation of information.
* Experience of working within a Medical Practice.
* Experience of using Microsoft Word, Outlook, and Internet Explorer for a range of different purposes.
Knowledge, Skills, and Abilities
* Ability to communicate effectively in written and oral form to develop and maintain constructive relationships with people internal and external to the Practice.
* Ability to be self-motivated and work cooperatively as part of a team. Managing one's own time with a minimum of supervision to meet agreed deadlines.
* Attention to detail focused with an ability to produce written work to a high standard.
* Influencing and decision-making skills.
* Demonstrate a commitment to Continuous Professional Development.
Qualifications
* NVQ Level II (or equivalent) in Business Administration or Customer Service or a willingness to work towards.
* GCSE Grade 4 or above (or equivalent) in English Language and Mathematics.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£17,401.13 a year (actual) based on 27 hours per week (or £12.36 per hour).
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