To provide an efficient and comprehensive secretarial service to Consultants and supporting teams. To work collaboratively with other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within acceptable and agreed timescales. The post holder will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality is maintained at all times. Based at Four Oaks Medical Centre. This is a 6 month fixed term post offered on a full time basis, working 37.5 hours per week. The work pattern will be Monday to Friday 9am to 5pm. This interesting and varied role requires the ability to work well on your own initiative whilst being committed to teamwork. This position also requires good communication skills and the ability to meet the demands of working in a busy environment. You will be responsible for the provision of a comprehensive secretarial and administrative service in respect of Community Paediatric clinics for a team of Community Paediatric Doctors. Duties will include audio typing, handling telephone calls, liaising closely with Doctors and Administrative colleagues and organising correspondence around clinic appointments. The typing of confidential, complex and often sensitive clinical reports is also an integral part of the role. You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner.
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands. If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Key Responsibilities:
* Provide a full medical secretarial service to the Consultant Community Paediatrician and the team of junior doctors, requiring a sound knowledge of medical terminology. This includes typing of all correspondence, e.g., clinic letters, medical reports, discharge letters, and presentations using Microsoft packages such as Word and PowerPoint, if requested.
* Receive telephone calls and act as the point of reference for parents, Health Visitors, School Nurses, General Practitioners, Social Care Services, Police, and the Education Department, liaising with the Consultant and other doctors as necessary.
* Receive telephone calls from parents and special schools requesting repeat prescriptions, ensuring the Consultant has relevant up-to-date notes to write up the prescription and follow the identified local procedure.
* Type clinic letters for the Consultant and medical team, using digital dictation, forwarding requests for investigations (e.g., EEG, X-Rays, blood tests), and filing results and correspondence.
* Type and prioritise reports to Social Care Services/Police Statements on children seen for Child Protection Medicals, liaising with solicitors and Guardian ad Litem as requested. Some letters or reports may be of a sensitive and sometimes upsetting nature due to their content.
* Deal with sensitive and sometimes complex enquiries from Patients, exercising tact and giving suitable non-clinical support in the absence of the Doctor.
* Record and coordinate completion of SEP2 reports, medical evidence for Disability Living Allowance forms, and Family Fund applications to specific deadlines at the Consultant's request.
* Organise meetings, including booking of rooms, inviting delegates, and taking and typing minutes.
* Deal appropriately with incoming post, drawing urgent letters and laboratory reports to the Consultant's attention.
* Prioritise workload independently, identifying urgency, highlighting problems, and taking appropriate action to prevent or solve problems without supervision.
* Support, supervise, and be involved in the training of junior administrative staff.
* Ensure adequate tracking of medical notes, both in and out of the centre, and take the necessary measures to ensure the security of the information contained within these.
* Ensure the weekly return of the Medical Team's activity to the Central Booking Centre.
* Where appropriate, devise, type, and distribute working rotas for junior doctors.
* Maintain stock control and order stationery and office equipment using computerised ordering systems in accordance with Trust financial standing instructions.
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