Aftercare Manager Job / Head of Aftercare Job in London | Super-Prime Residential Progression to Aftercare Director within a few years Permanent Salary: Circa £75,000 - £90,000 Package (Negotiable) Company: Our client is a unique and refreshing contractor, which is involved in very high-end residential refurbishment and fit-out projects in London. They have been operating within the high-end residential market for over 15 years and have excellent client relationships with high net worth individuals and clients. They have seen an increase in their workload and it seems to be getting busier continuously. Job Description: Head of Aftercare for the business (ideally someone who has High End Residential experience). You will be looking after projects that have been completed, and will be keeping in touch with previous clients. You will be managing a small team within the office, a small aftercare works team and dealing directly with high net worth individual clients, reporting directly to the directors. This will become an integral role within the business, with the potential to expand into a Directorship (Aftercare Director). On offer is an excellent salary and package, commensurate with experience, and the opportunity to be part of this exciting period of the company's growth. Key Responsibilities: • Deliver a first class service to customers throughout the aftercare service process. • Champion the customer throughout the business and be the first elevated point of contact once exchange has taken place if the customer once exchange has taken place • Programme and manage works to rectify any defects which may arise, including H&S responsibility, and providing ongoing support to client/end user • Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience • Provide an efficient and effective after-sales maintenance service by rectifying defects • Ensuring that associated trades carry out remedial works as and when required to the client's specification • Maintain, organise and update a work schedule for allocated trades • Feedback patterns of design/specification issues and following instruction implement changes Application If you have the relevant experience as described above and would like to apply for this Aftercare Manager Job / Head of Aftercare Job in London, then please contact Spencer Wade on (phone number removed), or email an updated CV to (url removed). To view all of our current positions in London then please visit our website; (url removed)