ADMIN SUPPORT OFFICER Start Date: To be determined. Location: Derry/Londonderry Office At Conexus Recovery & Field Services, we pride ourselves on delivering specialist field services to clients in the Utility and Banking Finance sectors. We are currently seeking a dedicated Admin Support Officer to join our team and assist our doorstep agents in the Republic of Ireland (ROI) and Northern Ireland. If you're a self-motivated individual with excellent communication skills and a keen eye for detail, this could be the perfect opportunity for you. About Conexus Recovery & Field Services: Conexus Recovery & Field Services is committed to providing exceptional services to our clients while fostering a supportive and collaborative work environment. We believe in developing our people and offering opportunities for growth and advancement within the company. As a Business Support Officer, you will play a vital role in supporting our doorstep agents and ensuring the smooth operation of our field services. Job Description: Key Responsibilities: Assist the Field Operations Manager and doorstep team with administration tasks, scheduling, communications, and client relations. Manage the doorstep team's plan completion performance daily, including loading, maintaining, and monitoring accounts to completion. Support day-to-day administration and assist doorstep staff in all tasks related to performance and implementation. Oversee all doorstep visits to ensure they are completed within the Service Level Agreement (SLA). Primary Duties: Administer doorstep applications and handle doorstep queries and problems effectively. Coordinate updates on agent stationery and marketing materials. Prepare and edit internal and external documents such as spreadsheets and mass emails on behalf of the company. Delegate accounts on a weekly/monthly basis to doorstep staff. Organise updates of client reports and send them to various clients weekly. Coordinate and administer warrants, including all paperwork. Organise doorstep staff accounts and travel arrangements. Organise meetings and greet clients and visitors to the office. Essential Skills and Qualifications: Previous experience in a field administrative position preferred but not essential. Strong PC skills, including proficiency in Word, Excel, PowerPoint, and MS Outlook. Knowledge of Excel is critical. Extremely detail-oriented with the ability to recall information quickly and effectively prioritise workflow. Capable of multitasking and managing multiple projects simultaneously. Excellent interpersonal, written, and oral communication skills with a good telephone manner. Ability to work independently while seeking guidance when needed. Initiative, proactive approach, and good judgment in decision-making. High standards of ethics and confidentiality to handle sensitive information. Friendly, personable, and able to build harmonious working relationships with clients, co-workers, and the public. Team player with adaptability to changing needs and environments. Professional demeanour with a positive and proactive attitude. Why Join Conexus Recovery: Competitive starting salary of £24,785.50 p/a 22 days Annual Leave (Plus Bank Holidays) which increases with length of service. BUPA Private Health Care, Full 'on the job' training and support provided, Opportunities for career development and advancement within the company. Equal Opportunities Employer: Conexus Recovery is an equal opportunities recruiter and welcomes applications from all suitably skilled applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age. If you are passionate about making a positive impact and thrive in a dynamic and supportive environment, we encourage you to apply for the position of Business Support Officer at Conexus Recovery & Field Services. Join us in delivering exceptional field services and shaping the future of our industry. Apply today Job Types: Full-time, Permanent Pay: From £24,785.50 per year Benefits Company pension Private medical insurance Schedule: Monday to Friday Ability to commute/relocate: Londonderry, BT48 0AB: reliably commute or plan to relocate before starting work (required) Experience: business support: 1 year (required) Work Location: In person