We’re currently looking for multiple enthusiastic Career Advisors who are focused on service, support, administration. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Salary - £30k + excellent benefits (Monday to Friday 9-5 onsite).
2x Locations in the West Midlands
Key Responsibilities:
Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
Manage all direct customer orders (F2F)
Handle and respond efficiently to all general and order specific direct customer enquiries
Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
Support customers with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Manage customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
Previous experience within a customer service/ people support position is essential
Knowledge of sales/ recruitment/ CEX
Pressure target driven environment
A self-motivated, passionate, and enthusiastic approach to work
Outstand...