Summary of role
You will be responsible for managing, co-ordinating, and making community referrals to external agencies to support vulnerable members of the community within their home, and providing additional support, sign-posting and guidance as necessary. You will also carry out high priority Home Fire Safety Visits (HFSVs) as and when necessary.
Some of the things you’ll be doing:
- Create, manage and maintain an Onward Referral Directory to enable -opportunities for on-going support to vulnerable communities.
- Maintain, and identify new, relevant pathways to enable clear referrals to be made, liaising with those agencies on a regular basis.
- Conduct and monitor onward referrals to relevant external agencies.
- Reactively conduct Home Fire Safety Visits (usually high priority and at short notice) to vulnerable members of our community.
- Develop an understanding of the diverse needs of vulnerable communities.
- Work in partnership with the Safeguarding Triage Team and the Community Partnership Advisor to ensure that the best support is provided to the community.
- Accurately prepare reports including statistics, as and when necessary, including evaluating the external partner referral mechanisms.
- Recognise and make appropriate referrals to raise Safeguarding concerns when necessary.
- Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.
What we will need from you
Essential:
- A sound knowledge and understanding of the variety of issues that may affect vulnerable people.
- Willingness and ability to learn home fire safety requirements and related issues rapidly on appointment.
- Experience of working with vulnerable communities.
- Experience of establishing and maintaining effective external relationships with individuals and organisations, whilst projecting an appropriate corporate image.
- Experience of effectively communicating with members of the public, especially those from vulnerable groups.
- Experience of collating and producing statistics and reports.
- Experience of identifying and reporting Safeguarding concerns.
Able to demonstrate an empathy and commitment to support vulnerable people.
- Excellent time management skills, with the ability to organise and prioritise to meet Service objectives, use initiative and work with minimal day to day supervision.
- Proven computer literacy skills including accurate recording of information using
MS Word, Excel and Outlook.
- A current driving licence and ability to use AF&RS branded vehicles (manual transmission and/or electric).
Desirable:
- An understanding of what Avon Fire and Rescue does and how we support vulnerable communities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .