We are looking for an End User Device Analyst to work within the public sector.
Location: Onsite - Southampton
About the role: You will be responsible for ensuring the quality of the service provided is of a high standard, delivering an excellent customer experience and meeting agreed SLAs.
Essential Skills: The ideal candidate will hold Active SC clearance and have an extensive background in end user device analysis, with the following skills/experience:
* Experience working in ICT operational delivery
* Experience supporting Windows 10, smartphones, laptops, and desktops
* Experience resolving incidents, requests, and problems
* Experience identifying and delivering service improvements
* Experience using ServiceNow
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