We are investing in a multi-skilled team of Operational Support Executives and are on the lookout for energetic, motivating, and positive individuals with operational travel experience and a passion for customer service.
You'll have the chance to share your ideas and contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.
Our TC Support function is the engine room of our business and over time, you will work in different areas of TC Support, enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.
Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers.
Day-To-Day Duties
This Operational Support Executive role will rotate between different areas of TC Support; duties include but are not limited to:
Acting as a brand ambassador to provide professional and world-class customer service to new and existing Travel Counsellors
Supporting Travel Counsellors to secure new bookings, including manual pricing
Managing voluntary and involuntary changes to existing bookings and assisting with booking cancellations
Being the first point of call for in-house system queries
Contributing to the team discussion around process improvements
Supporting our Travel Counsellors to adopt new ways of working with the tools available
Benefits
Competitive salary + annual bonus
Flexible hybrid working
Career development opportunities
25 days holiday (increasing to 28 after 5 years)
Enhanced maternity/paternity pay
3 paid charity days
Company events and incentives
3x salary death in service benefit
Pension scheme
Private medical insurance or healthcare cash plan
Free breakfast and beverages
Essential Skills
Proficient in MS Office products, including Excel and Outlook
Ability to work across different contact channels at the same time, such as email, telephone, and live chat, with knowledge of dealing with operational enquiries
Strong organisational, interpersonal and communication skills
Ability to maintain a high level of professionalism while working with both internal and external customers
Must be accountable and be able to work with minimal supervision to fully resolve customer queries
Thrives in a high-pressure, fast-paced environment
Flexible in working hours to cover a variety of shiftsIf you have a flair for customer service and want to bring your experience to a team that celebrates and builds on your skills, apply for this Operational Support Executive role today.
Desirable Skills
Knowledge of dealing with in-resort issues
Experience with GDS systems
Contract loading experience
Experience in the travel industry
About Company
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team.
Inclusive recruitment statement
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply