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British Sign Language Video Interpreter, Greater London
Client: LanguageLine Solutions
Location: Greater London, United Kingdom
Job Category: Education
EU work permit required: Yes
Job Reference: 8fbcf834a890
Job Views: 7
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Department: OPI/VRI Over-the-Phone Interpreting and Video Remote Interpreting
Reports to: OPI/VRI Real Time Analyst Lead
Location: Hybrid: Work from Home and/or LanguageLine Head Office, London
LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 40-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.
Responsible for handling video calls and rendering the meaning of conversations between British Sign Language and English speakers. Break the communication barrier in a wide range of industries that LanguageLine Solutions serves, during simple or complex, technical or non-technical video interpreting sessions.
* Responds to video interpreting sessions promptly and conducts interpretation in a professional manner
* Exhibits excellent interpreting skills and a professional attitude whilst interpreting
* Provides accurate and complete interpretations of verbal and non-verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
* Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions and professional bodies such as NRCPD and RBSLI
* Remains impartial and unbiased while using correct protocol
* Manages the flow of the video-call and avoids taking over interaction with the service user without the client's permission
* Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
* Provides excellent customer service to client and service user, i.e. use of appropriate tone, patience, and courtesy
* Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre, and other departments as needed
* Demonstrates dependability and commitment to cultural sensitivity while working in a diverse environment
* General admin tasks, such as producing reports
* Assisting with any other ad-hoc duties which may be required by the department
* Any other duties appropriate to the position
The following range of experience, knowledge, and skills are required:
* Be a brand ambassador for the Company
* Registered Sign Language Interpreters (RSLI) with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) and able to provide evidence of re-registration on a yearly basis
* Verified by the NRCPD to meet all of the registration criteria required by them to be accepted onto their register
* Must hold an MA, Post Graduate Diploma, or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating
* Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request
* Independent worker, willing to take responsibility with a proactive approach
* Works to understand business, as well as customer needs and strives to exceed expectations
* Ability to work in a fast-paced, high-pressure role and to multitask
* Ability to set, communicate, and track clear & measurable goals through KPIs
* Competency in Microsoft Office
* High-speed Home Broadband with download speeds of no less than 5 Mbps and upload speeds of 3 Mbps
* Home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair
* A direct connection from the modem to the desktop or laptop must be used
* Must have access to a quiet space free from background noise or distraction
* Experience in delivering training
* Experience in quality control/performance review of others
LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
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