Job summary 37.5 hours per week permanent. LOCATION: The primary role will be within the Discharge to Assess Team based at Ground floor Beauchamp, working an element of hybrid working between base and home. HOURS: 37.5 hours, the post includes weekend and bank holiday cover as part of rota. We are pleased to announce Discharge to Assess has an exciting opportunity for a band 4 MDT Co-ordinator to join our Administration team providing support to our Business Support Manager and wider DTA service. This role is key in helping us to continue to provide and develop a responsive service in supporting complex discharges into Home first or Bedded pathways. We are looking for a dynamic, flexible individual who meets the essential criteria in the job description. Our MDT Co-ordinator needs to bring innovative ways to support the team, showing an aptitude for change. This full time permanent opportunity will provide experience working collaboratively with key partner organisations and clinicians within a multi-professional team. Informal enquiries to: Anne Townsend, via anne.townsendnhs.net / 01752437771 Main duties of the job The Discharge to Assess (DTA) pathways offer opportunities for people following an acute episode of illness to have their assessments and/or a period of intermediate care undertaken outside of hospital. Working across Plymouth the Post Holder will ensure that effective discharge, planning and communication are managed in order to provide a smooth pathway for people using and exiting the DTA service. The Post Holder will be based at Mount Gould Hospital with an element of home working once trained. Although a manager will be available for advice and support, the post holder is expected to manage their own workload, prioritising work according to system demands. All Livewell Southwest staff are expected to able and willing to work across a 7 day service. Job Share(s) Considered "please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility" Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity About us Before making a formal application, we would recommend that applicants who are interested to call the recruiting manager for an informal conversation about the role as this can give insight into the job they are applying for. Livewell Southwest prides itself in a values-based approach which attracts and recruits on the basis that an individual's values and behaviours align with the values of the organisation' Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer: Protected CPD time for registered staff Various development pathways for unregistered and registered staff Leadership and mentoring programmes Ongoing regular training packages for all staff Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training Robust Preceptorship A bespoke induction programme Relocation package may be considered for the right candidate for certain roles Existing members of the NHS Pension Scheme can continue their membership when they join the organisation. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa, pro-rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number B9832-2025-AC-1829-2 Job locations 200 Mount Gould Road Mount Gould Plymouth Devon PL4 7PY Job description Job responsibilities MAIN DUTIES/RESPONSIBILITIES 5.1Responsibility for people management The post holder may be required to supervise business support members within the team. It is an integral part of this role to ensure that the whole team are updated and understand the discharge process including any and all documentation involved. This will include explaining and demonstrating their role to new starters (of all disciplines) and liaising with the MDT to ensure allocation of work is completed within agreed timeframes. The Post Holder will participate in audit and service reviews relevant to role as requested/directed by the team manager. 5.2Responsibility for financial and/or physical resources The post holder will use mobile IT and telephony, being responsible for the security and safety thereof. 5.2.1 The post holder will be required have oversight of, contracts and potential errors within Eclipse and support the MDT to ensure contracts/service agreements are recorded appropriately, by liaising with Plymouth City Council Strategic Commissioning team. 5.2.2 The post holder will be required to attend MDT and management meetings with details of cases which have breached or are about to breach intermediate care timescales and to forward requests for extensions to the appropriate agencies. 5.3 Responsible for administration The post holder will possess and use a full range of administrative systems, software programmes and health/social care record systems, in order that information is shared with the H&SC team within the minimum delay. 5.3.1 Communicating with a wide range of clinical and non-clinical staff, the post holder will collate information and data concerning patient progress against a range of quality standards, developing, amending and maintaining relevant databases. 5.3.2 It is the post holders responsibility to ensure the accuracy and currency of the information so collated. 5.3.3 The post holder may be occasionally required to act as minute taker in the absence of administrative support staff. 5.4.3 Responsibility for people who use our services The post holder will provide information and support to clinical and non-clinical staff within the team to support the provision of a timely and effective service provision. Identifying areas of strength and where there is potential for improvement to support the service we as a team and organisation provide. This may involve telephone communication with individuals and families, acting as an intermediate but more often will include behind the scene liaison with other professionals and teams, both internally and externally. 5.4.4 The post holder will be responsible for planning, organising and attending MDT meetings, collating new information and analysing this data to update databases/spread sheets. 5.5 Responsibility for implementation of policy and/or service developments The post holder will contribute to the development of the DTA service, by suggesting changes/improvements in own working practices that will enhance the patient experience and service delivery. 6. COMMUNICATIONS AND RELATIONSHIPS 6.1 The post holder will be expected to use an assortment of communication skills when interacting with a wide range of people, including patients, relatives and carers, outside professional agencies, senior managers across partner organisations as well as partner teams within the organisation. They will be expected to be able to communicate often confidential and possibly contentious information which may require keen negotiation skills and tact. The post holder must be able to exercise judgment when analysing information in order to resolve any problems that arise. 7. PHYSICAL EFFORT This post involves frequent sitting sometimes in a restricted position, whilst inputting data (this can be for a significant period). The post holder will be based in a large shared office space, often required to hot-desk. Concentration is required for data inputting, analysis, tracking patients with frequent interruptions requiring re-prioritisation of work. There is a high possibility of exposure to distressing details at MDT meetings and emotional situations involving patients at End of Life The post holder will be using VDU equipment for significant proportions of the day 8. EMOTIONAL EFFORT 8.1 At every patient contact the Post holder deals with emotional issues of patents and relatives. 8.2 Need to deal with highly distressing and difficult family situations frequently such as grief, crisis care management with unpredictable care conditions. 9. MENTAL EFFORT 9.1 Continuously interrupted, multi-tasking e.g. writing notes, answering mobile telephone calls. Please see supporting information for full Job Description and Person Specification. Job description Job responsibilities MAIN DUTIES/RESPONSIBILITIES 5.1Responsibility for people management The post holder may be required to supervise business support members within the team. It is an integral part of this role to ensure that the whole team are updated and understand the discharge process including any and all documentation involved. This will include explaining and demonstrating their role to new starters (of all disciplines) and liaising with the MDT to ensure allocation of work is completed within agreed timeframes. The Post Holder will participate in audit and service reviews relevant to role as requested/directed by the team manager. 5.2Responsibility for financial and/or physical resources The post holder will use mobile IT and telephony, being responsible for the security and safety thereof. 5.2.1 The post holder will be required have oversight of, contracts and potential errors within Eclipse and support the MDT to ensure contracts/service agreements are recorded appropriately, by liaising with Plymouth City Council Strategic Commissioning team. 5.2.2 The post holder will be required to attend MDT and management meetings with details of cases which have breached or are about to breach intermediate care timescales and to forward requests for extensions to the appropriate agencies. 5.3 Responsible for administration The post holder will possess and use a full range of administrative systems, software programmes and health/social care record systems, in order that information is shared with the H&SC team within the minimum delay. 5.3.1 Communicating with a wide range of clinical and non-clinical staff, the post holder will collate information and data concerning patient progress against a range of quality standards, developing, amending and maintaining relevant databases. 5.3.2 It is the post holders responsibility to ensure the accuracy and currency of the information so collated. 5.3.3 The post holder may be occasionally required to act as minute taker in the absence of administrative support staff. 5.4.3 Responsibility for people who use our services The post holder will provide information and support to clinical and non-clinical staff within the team to support the provision of a timely and effective service provision. Identifying areas of strength and where there is potential for improvement to support the service we as a team and organisation provide. This may involve telephone communication with individuals and families, acting as an intermediate but more often will include behind the scene liaison with other professionals and teams, both internally and externally. 5.4.4 The post holder will be responsible for planning, organising and attending MDT meetings, collating new information and analysing this data to update databases/spread sheets. 5.5 Responsibility for implementation of policy and/or service developments The post holder will contribute to the development of the DTA service, by suggesting changes/improvements in own working practices that will enhance the patient experience and service delivery. 6. COMMUNICATIONS AND RELATIONSHIPS 6.1 The post holder will be expected to use an assortment of communication skills when interacting with a wide range of people, including patients, relatives and carers, outside professional agencies, senior managers across partner organisations as well as partner teams within the organisation. They will be expected to be able to communicate often confidential and possibly contentious information which may require keen negotiation skills and tact. The post holder must be able to exercise judgment when analysing information in order to resolve any problems that arise. 7. PHYSICAL EFFORT This post involves frequent sitting sometimes in a restricted position, whilst inputting data (this can be for a significant period). The post holder will be based in a large shared office space, often required to hot-desk. Concentration is required for data inputting, analysis, tracking patients with frequent interruptions requiring re-prioritisation of work. There is a high possibility of exposure to distressing details at MDT meetings and emotional situations involving patients at End of Life The post holder will be using VDU equipment for significant proportions of the day 8. EMOTIONAL EFFORT 8.1 At every patient contact the Post holder deals with emotional issues of patents and relatives. 8.2 Need to deal with highly distressing and difficult family situations frequently such as grief, crisis care management with unpredictable care conditions. 9. MENTAL EFFORT 9.1 Continuously interrupted, multi-tasking e.g. writing notes, answering mobile telephone calls. Please see supporting information for full Job Description and Person Specification. Person Specification Experience Essential Experience of working in a health and social care provider office environment Ability to handle confidential information with discretion Significant previous experience of working in a senior administrative or supervisory role Experience of working in a customer facing role. Decision making and resolving complex work-related issues Additional requirements Essential An understanding of digitalised working Skills Essential Excellent verbal and written communication skills. Able to use judgement and initiative to provide information and support Accurate and fast typing and data entry skills. Ability to manage and lead a team and work within wider teams. Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support Ability to use own initiative to organise own workload and that of others, setting deadlines and ensuring these are met. Able to compose and transcribe minutes, correspondence and reports Effective time management skills. Empathetic approach to managing and resolving enquiries Flexibility to meet competing demands within the working day. Able to manage difficult and distressing situations effectively. Flexible and adaptable, ability to learn new skills and develop role. Able to work as part of a team Qualifications Essential Educated to NVQ 4 in an administrative related subject or equivalent level of qualifications or significant equivalent knowledge, skills and previous experience. GCSE grade A to C in English and Maths Desirable Supervisory qualification RSAIII equivalent typing / word processing including audio typing. Knowledge Essential Thorough working knowledge of Microsoft Office packages, i.e. Outlook, Word, Excel, etc. Excellent understanding of general office working procedures. Thorough working knowledge of SystmOne Desirable Understanding of Data Protection legislation Awareness of current issues within the NHS. Understanding of healthcare services and national requirements in inpatient and outpatient booking systems. Person Specification Experience Essential Experience of working in a health and social care provider office environment Ability to handle confidential information with discretion Significant previous experience of working in a senior administrative or supervisory role Experience of working in a customer facing role. Decision making and resolving complex work-related issues Additional requirements Essential An understanding of digitalised working Skills Essential Excellent verbal and written communication skills. Able to use judgement and initiative to provide information and support Accurate and fast typing and data entry skills. Ability to manage and lead a team and work within wider teams. Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support Ability to use own initiative to organise own workload and that of others, setting deadlines and ensuring these are met. Able to compose and transcribe minutes, correspondence and reports Effective time management skills. Empathetic approach to managing and resolving enquiries Flexibility to meet competing demands within the working day. Able to manage difficult and distressing situations effectively. Flexible and adaptable, ability to learn new skills and develop role. Able to work as part of a team Qualifications Essential Educated to NVQ 4 in an administrative related subject or equivalent level of qualifications or significant equivalent knowledge, skills and previous experience. GCSE grade A to C in English and Maths Desirable Supervisory qualification RSAIII equivalent typing / word processing including audio typing. Knowledge Essential Thorough working knowledge of Microsoft Office packages, i.e. Outlook, Word, Excel, etc. Excellent understanding of general office working procedures. Thorough working knowledge of SystmOne Desirable Understanding of Data Protection legislation Awareness of current issues within the NHS. Understanding of healthcare services and national requirements in inpatient and outpatient booking systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Livewell Southwest Address 200 Mount Gould Road Mount Gould Plymouth Devon PL4 7PY Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab)