We are working with an established client based in Lamport, Northants, they have a requirement for a permanent Office Administrator to undertake responsibility for a variety of Administration duties supporting the Team Manager in an existing team of 7. This is a varied, busy role and requires candidates with previous experience in a similar role. Due to the rural location of this role it is essential you have your own transport.
The Role
· Always ensure the fair treatment of customers
· Ensure compliance with Data Protection legislation
· Ensure personal compliance with the applicable Conduct rules
· Fully comply with all company processes and procedures
· In carrying out the main accountabilities of the role ensure that all regulatory and statutory standards are met
· Liaise with and support the Team Managers and Senior Managers.
· Other ad-hoc duties as required by your Line Manager
· Ensure Complaints are managed in accordance with the process and requirements, where applicable
· Load client instructions onto in-house CRM system
· Manage day to day client queries
· To check, quality control, amend, reject reports to Clients
· Ensure all reports satisfy the terms of SLAs
The Candidate
· IT Literate
- Attention to detail is essential
· Professional manner
· Very strong verbal and written communicatio...