Job Title: Customer Care Advisor
Department: Customer Care
Reporting To: Customer Care Manager
Location: Warrington
Contract Type: Permanent
Working Hours: 37.5 hours per week, Monday to Friday, with one weekend in four (Saturday or Sunday)
Salary: £23,500
Weekend Pay:
1. Saturday: Time and a half
2. Sunday: Double pay
Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced, ever-changing environment? If so, we have the ideal role for you! We are looking for a Customer Care Advisor to become an integral part of our team, where your dedication, communication skills, and passion for delivering exceptional customer service will help drive your success. Full training will be provided to ensure you're set up for success.
Client:
We are working with a leading company in the carrier management industry, collaborating with well-known brands across a range of sectors. With over 20 years of experience, we specialize in optimizing carrier performance to ensure our clients receive top-tier service. As they continue to expand, we offer excellent opportunities for career growth.
Key Responsibilities:
1. Handle calls within the KPIs and timeframes set
2. Respond to and action emails promptly within agreed timeframes
3. Book and track collections within the required KPIs
4. Raise and resolve tickets within the specified timeframes
5. Track consignments effectively
6. Escalate customer concerns to the Customer Services Manager promptly
7. Ensure the company meets the needs of both internal and external customers
8. Escalate customer complaints to the Customer Services Manager as needed
What We're Looking For:
1. A well-presented, professional individual
2. Flexibility to work extended hours during peak periods when necessary
3. Strong attention to detail and organizational skills
Why Join Us:
With a strong reputation built over two decades, we're in an exciting growth phase, offering you the opportunity to advance your career in a dynamic and supportive environment.
Start People Ltd is acting as an employment agency in relation to this role.
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