Job Title: Junior Cloud Operations Engineer
Location: Glasgow, Hybrid
Package: Excellent package on offer
About Us
An exciting opportunity has arisen within the Cloud Operations Team of a leading content analytics group. We are seeking a Junior Cloud Operations Engineer to join our dynamic team. This role offers the chance to work on cutting-edge cloud technologies, helping to deploy, maintain, and support our software solutions on both our own and our customers' AWS infrastructure .
Key Responsibilities
* Software Deployment: Set up and deploy our software in AWS cloud environments using Terraform and Ansible .
* Incident Management: Triage, review, and escalate customer alerts, incidents, and service requests to ensure timely resolution.
* Service Level Management: Ensure all alerts, incidents, and service requests are resolved within agreed SLAs .
* Knowledge Base Development: Create and maintain troubleshooting articles for alerts, incidents, and service requests.
* Collaboration: Work closely with internal teams to ensure seamless support for our products and services.
* Continuous Learning: Develop your skills in our product software, AWS technologies, Terraform, and Ansible. Progress through an approved learning pathway to achieve AWS Foundation and Associate-level certifications .
Essential Skills and Experience
* Technical Support Experience: At least 2+ years of experience in frontline technical support or an equivalent role.
* Operational Support: Willingness to participate in a 24/7 on-call support rota .
* Linux Proficiency: Familiarity with Linux command-line utilities such as grep, sed, awk, and top .
* Problem-Solving Attitude: A proactive, can-do mindset with a strong desire to learn and grow within the team.
* Attention to Detail: Excellent attention to detail with strong organizational skills.
* Communication Skills: Strong written and verbal communication skills.
* Team Player: Collaborative with excellent teamwork skills.
What We Offer
* A hybrid working environment based in Glasgow .
* An excellent compensation package.
* Opportunities to work with cutting-edge technologies.
* Support for your professional development, including AWS certifications .
If you are passionate about cloud technologies and want to grow your career in a supportive and innovative environment, we would love to hear from you!