Job summary We are looking for an enthusiastic and creative Volunteer Service Manager to join the Public Participation Team. The Shrewsbury and Telford Hospital NHS Trust is looking for someone who is passionate about involving volunteers in our NHS hospital services. You will take the lead in developing a growing service that has lots of potential for creativity and innovation in volunteering. Working with leaders, clinicians and external partners, this is a great role for a dynamic person who enjoys motivating and enthusing others. You'll also work closely with our dedicated team of volunteers who are loyal, and keen to support patients, visitors and staff. We are looking for someone with substantial experience in all aspects of managing the volunteer journey including recruitment, training and support. You will be skilled at establishing relationships with those who will support volunteers in their services and provide expert guidance and advice. The post holder will be part of the Public Participation Department, which includes Community Engagement, SaTH Charity and Volunteers. Main duties of the job Lead the recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures. Develop, ongoing training and support programme for SaTH volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes. Lead the development of volunteering recruitment campaigns, publicity information, supported by the Comms. Encourage active interest in voluntary work within the Trust, ensuring that opportunities are available for all, reflecting the diverse local community. Advise and guide staff on volunteering roles with teams and directorates and work with colleagues to develop services which volunteers may provide. Oversee placements of volunteers, working with volunteers and wards/departments to 'match' volunteers to placements. Support services to resolve any issues that arise relating to volunteering services. Grow and develop the SaTH Volunteering Services Programme to increase in take up of volunteering. About us Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together The post holder will be part of the Public Participation Department, which includes Community Engagement, SaTH Charity and Volunteers. Within this role you will manage a small volunteer team, as well as providing support to over 300 volunteers within the Trust. The Public Participation Team is based at William Farr House, Shrewsbury. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum/pro rata Contract Permanent Working pattern Full-time Reference number 223-VSM-858 Job locations William Farr House Mytton Oak Road Shrewsbury SY3 8XL Job description Job responsibilities Please see the attached job description and person specification for further information regarding the main responsibilities of this role. Please contach Hannah Morris for any further queries regarding this role Job description Job responsibilities Please see the attached job description and person specification for further information regarding the main responsibilities of this role. Please contach Hannah Morris for any further queries regarding this role Person Specification Qualifications Essential Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience. Experience Essential Experience of staff management, including performance, attendance, recruitment & selection and proven ability to lead change. Ability to plan, implement and deliver training, combined with understanding of adult learning techniques / theories, including the creation of supporting resources. Experience of interpreting and presenting data to use and inform management decision making. A good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management. Experience of managing a team and resolving conflict. Experience of developing and delivering tailored training workshops and presentations for groups of volunteers and to all levels of staff Desirable Previous NHS experience Experience in successful project management with experience of measuring and evaluating impact Skills Essential Competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates). Person Specification Qualifications Essential Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience. Experience Essential Experience of staff management, including performance, attendance, recruitment & selection and proven ability to lead change. Ability to plan, implement and deliver training, combined with understanding of adult learning techniques / theories, including the creation of supporting resources. Experience of interpreting and presenting data to use and inform management decision making. A good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management. Experience of managing a team and resolving conflict. Experience of developing and delivering tailored training workshops and presentations for groups of volunteers and to all levels of staff Desirable Previous NHS experience Experience in successful project management with experience of measuring and evaluating impact Skills Essential Competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address William Farr House Mytton Oak Road Shrewsbury SY3 8XL Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)