* Location: Hammersmith, Hammersmith and Fulham, Greater London, United Kingdom
* Earnings: from £11 per hour
This role is vital to our success and the enjoyment of our guests’ experiences:
At the core of what we do are the four cornerstones of the experience we strive to deliver - one that is Safe, Secure, Fun, and Value for money. When we get this right, the beds fill the bars, and the bars fill the beds.
We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. This is a full-time night owl position who will be available to work from 12am - 7am.
Company Perks
* 50% off stays at our accommodation.
* 50% off all food.
* 50% off all drinks.
* Ski trips.
* 2 Sailing trips per year.
* Flying lessons.
* Bespoke Training Program.
* E-Learning Program.
* Partnered with License Trade Charity.
* up to £1000 cash rewards for finding new employees.
* £100 for employee of the Month.
* £250 for employee of the Quarter.
* £2000 for employee of the Year.
* Extensive Training and Development.
* X2 Sailing trips per year.
* Equal tips for all staff (housekeeper, cleaner, chef, bartender).
* Wicked incentives run centrally (last prize was a £1000 for staff party).
The Role - Main responsibilities
* Booking guests into the Hostel, advising on our offering and services.
* Assisting guests with enquiries and questions – everything from do you have a hairdryer? to when is breakfast serviced?
* Managing the Beds and Bars booking system, ensuring all office administration is accurate.
* Ensuring an effective hand over to the day team.
* Working with the management team on security and safety.
* Advising guests on London attractions.
Previous experience in a customer-based role preferred but not essential.
Person Specification
Customer focus:
* Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
* Remain calm, patient, and polite, if receiving customer feedback.
* Be efficient and organised.
* Be helpful and go out of your way to help our customers.
Drive:
* Be confident and self-motivated.
* Demonstrate a passionate commitment to the business.
* Welcome and embrace change, with a positive attitude.
* Be able to work unsupervised in a busy environment.
* Be able to prioritise duties.
Personal integrity:
* Be honest and reliable.
* Be trustworthy and respectful.
* Attentive to personal hygiene and presentation.
* Maintain excellent timekeeping and attendance.
* Be always professional.
Teamwork:
* Always be a good team player.
* Build and maintain good relationships with all team members.
* Work together with the team to ensure that the hostel/hotel is the best it can be.
* Be willing to take on jobs to balance the team workload.
* Be able to communicate well with people of all levels.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/01/2025 by TN United Kingdom
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