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Receptionist
We have an exciting and unique opportunity available to join our Front of House Team, where you will welcome guests and check them in with a warm smile. Your professional and approachable demeanor will flourish here at Ragdale, as we take pride in supporting our employees with a range of benefits, including complimentary on-site meals and free transportation to and from work. Could you be the welcoming face of Ragdale Hall Spa for our guests? If you have a passion for customer service and wish to be part of an award-winning hotel and spa, we would be thrilled to hear from you.
Your main responsibilities will include:
1. Providing a warm welcome to our guests
2. Using our computerised hotel system to process guest details
3. Ensuring that billing charges are entered correctly and that daily takings are balanced
4. Dealing with queries from guests and ensuring that any requests are met swiftly
5. Producing accurate guest accounts upon check out ensuring a smooth departure
6. Confident and intuitive, you will be required to adapt your manner of communication to suit a variety of situations. You will be required to listen, react and resolve, ensuring our guests receive an individual, personalised experience
Qualifications and skills:
Experience in a customer-facing position is a plus, but don't worry—full training will be provided. Our Team Development Programme will prepare you with the essential skills needed to thrive in this role and advance your career journey with us at Ragdale Hall Spa. GCSE grade C or above (or equivalent) in Maths and English are essential.
Hours of work:
39 hours per week - 5 out of 7 days working between 7am - 10pm, including some weekends, on a rota basis.
Salary:
Age 16 - 17 - £8.20 per hour
Age 18 - 20 - £9.65 per hour
Age 21+ - £11.54 per hour
Perks:
1. Potential earnings of up to £1400 per year in tips (based on full-time hours)
2. Exciting prospects for career advancement
3. Complimentary breakfast, lunch, and tea during your working hours, as well as regular special treats
4. Free of charge parking on site
5. Free transport available from Melton Mowbray and Asfordby
6. Take advantage of some of our amazing facilities such as the gymnasium, certain exercise classes, and our fabulous Thermal Spa
7. Enjoy generous discounts in all our retail areas and food and drink outlets
8. A huge 50% discount on most of our beauty treatments
9. Discounted stays and day packages for you, your friends, and family
10. Generous recommend a friend employee referral scheme
11. Long service bonuses and celebration events to acknowledge loyalty
12. Recognition and reward schemes including high street gift cards, vouchers to spend at Ragdale, chocolates, fizz and much more!
13. A workplace that is fun, friendly and welcoming
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