Location: Crediton, Devon, GB, EX17 3AW
Department: Housing Services
Operation: Sanctuary Housing
Closing Date: 20/11/2024
Requisition: 221890
Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Salary: £19,019 - £19,608 per year
Hours: 30 hours per week
A 1 bedroom flat is provided
We have an exciting and rewarding opportunity for a Scheme Manager to join our South West Homeownership team. Using your flair for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored. This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.
The role of Scheme Manager – Homeownership will include:
* Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives.
* Providing administrative support including producing letters/notices, recording data, raising purchase orders, invoice management, and support resales.
* Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance.
* Supervising contractors and works carried out to maximize service delivery.
* Ensuring compliance with legislative and regulatory requirements for housing services.
Skills and experiences:
* Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents.
* Experience of good practice for resident involvement or customer participation activities and practices.
* Ability to organize and prioritize multiple workloads effectively.
* Excellent communication and customer care skills.
* A good working knowledge of handling confidential and sensitive information.
* Experience in problem solving.
* Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential.
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organization, we reinvest any surplus we make back into the local communities we serve.
As part of our commitment to making Sanctuary a great place to work, where your well-being is of genuine importance, we have developed an attractive employment package. The package recognizes your contribution, supports your physical, mental and financial health, and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
* A pension scheme with employer contributions from Sanctuary.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Wellbeing support and tools.
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
* The full-time equivalent salary for this role is £23,774 based on 37.5 hours per week rising to £24,510 after 12 months service and subject to satisfactory performance.
Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organization where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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