Our client is looking for a Junior Support Analyst to join a fast forward-thinking technology firm specialising in communication, collaboration, and cloud-based solutions. This role is well-suited for individuals who enjoy assisting others, possess strong problem-solving abilities, and thrive in dynamic environments.
The initial focus will be on supporting widely used productivity software, with comprehensive training provided to develop advanced technical skills over a period of several months. This training will cover the core software platforms utilised by the company's clients, building a strong foundation in relevant systems and procedures.
The ideal candidate will possess technical aptitude, excellent communication skills, and experience in related areas such as product support, software support, application support, or help desk operations.
Desired qualifications include:
* Familiarity with first-line support, service desk tasks, and IT troubleshooting.
* Experience in logging and prioritizing support requests.
* Knowledge of desktop operating systems.
* Familiarity with cloud-based productivity suites.
* Strong problem-solving skills and a proactive approach to technical challenges.
* Excellent written and verbal communication skills.
* Eligibility to work in the relevant geographic region.
Initially, responsibilities will center on foundational tasks such as logging requests and becoming familiar with the company's internal systems and workflows.
As proficiency grows, the role will evolve to include more complex support issues and advanced troubleshooting. The company is committed to supporting professional development and providing ongoing training to ensure the candidate is well-equipped to handle increasingly challenging technical issues.
Key responsibilities include:
* Logging incoming support requests.
* Ensuring prompt response to support requests.
* Managing support requests through to resolution.
* Communicating with clients to provide updates on ongoing issues.
* Maintaining internal systems for end users.
* Supporting internal hardware and infrastructure.
* Performing ad-hoc support as needed.
The position offers a competitive salary and benefits package, including opportunities for professional growth within a collaborative team environment. The work arrangement involves a blend of on-site and remote work.