Customer Service Advisor - Background checking, Nottingham
Client:
Experian
Location:
Nottingham, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
1cc32bfbcaaf
Job Views:
5
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Summary of the Role: We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based in our Nottingham office. You will be part of an important team within Experian and to promote both your customer service and administration skills and starting on a career path that offers fantastic career progression and learning opportunities.
Reporting into the Team Manager, you will have excellent customer service skills, which you will utilise to support our clients and customers throughout their employment screening journey.
You will conduct several of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information.
Qualifications
* Experience delivering an outstanding customer experience
* Previous call center/live chat experience
* Experience working in a target environment
* Enthusiastic and motivated
* Manage confidential information
* Stay up to date with industry trends
Additional Information
Benefits package includes:
* Hybrid working - 2 days per week office based - Nottingham based
* Great compensation package and discretionary bonus plan
* Core benefits include pension, bupa healthcare, sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Could this be the role for you? Apply now to start your journey with Experian!
(Internal grade: G)
Experian Careers - Creating a better tomorrow together
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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