What you will do in your working day
* Ensure I.T. services run at optimal levels, with minimal disruption or downtime.
* Ensure calls are resolved in a timely manner in order of prioritisation.
* To ensure company data and systems are secure.
* Ensure users are kept current and up to date with IT Technology.
* Provide an excellent level of 1st line support to end users for any IT related issues as efficiently and effectively as possible.
* Answer calls, log and categorise incidents with detail and accuracy to an appropriate level. Ensure the process of escalating tickets is followed.
* Liaise with colleagues and external providers, escalating incidents to ensure acceptable fault resolution, whilst keeping user informed of call progress at all times.
* Deploying Windows operating systems with specified in-house software and applications.
* Resolving hardware faults with multiple devices on-site such as PC’s/Laptops/Smartphones.
* Cable Management – under desk cabling, patching and power.
* New Starter set-ups and ordering of IT equipment.
* Software and Asset management.
The training you will be getting
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
* Prioritise systems support tasks and monitor and maintaining system performance.
* Maintain regulatory, legal and professional standards.
* Support the information systems needs for your business.
What to expect at the end of your apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.