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Customer Relationship Consultant, Keighley
Client:
Skipton Building Society
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
a63552edbd0c
Job Views:
3
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Hours:
This role of Customer Relationship Consultant is a fixed term contract position and will work at both Keighley and Silsden branches. The FTC will be for 12 months. The role is full time based on 36 hours per week across Monday to Saturday to cover branch opening hours.
Salary: £25,650 Per Annum
Closing Date: Tue, 8 Apr 2025
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant within our Keighley and Silsden Branches.
The role includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments, understanding and discussing their financial goals in a friendly conversation. By listening to and getting to know our customers, you will help them review their circumstances and identify the most appropriate products to suit their needs, all while providing a straightforward, helpful service.
Our branches are the heart of our local communities, but increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face to face, virtually, and by outbound contact, always placing our customers’ needs at the heart of everything we do.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and in time, a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
Who Are We?
Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person because our membership is made up of many kinds of people, and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, save for life ahead, and support long-term financial wellbeing.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing?
1. Engaging, understanding, and identifying customer needs through asking great questions, listening to customers' specific circumstances, and tailoring the relevant solution to their needs.
2. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help.
3. Conducting ‘My Review’ customer appointments face to face, virtually, or by telephone.
4. Proactively contacting our customers over the phone to identify and discuss their needs.
5. Educating each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
6. Using internal systems to ensure that customer records are accurately maintained and up to date, while ensuring vulnerable customers are identified and supported appropriately.
7. Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role.
What Do We Need From You?
1. You will have previous experience of interacting with customers, whether in person or over the phone.
2. You will enjoy meeting new people and engaging in purposeful conversation.
3. The ability to work well alongside others, with a ‘one-team’ mindset.
4. The ability to react quickly when the day gets busy and handle a variety of customers with excellent time management.
5. The desire and ability to grow, adapt, and change while accommodating business needs and priorities.
6. You will be an effective communicator with the ability to influence different audiences using suitable channels.
7. Open to a broad range of activities even if outside of standard expectations.
What Is In It For You?
This role is a fixed term contract for 12 months, full-time based on 36 hours per week across Monday to Saturday. The salary is up to £25,650 depending on experience.
1. Annual discretionary bonus scheme: on average, our Customer Relationship Consultants have received an on-target bonus of 8% dependent on personal and company performance.
2. 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
3. Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
4. Generous employer matched pension contributions – up to 10% per annum.
5. Access to a benefits portal including an Employee Assistance Programme and online employee discount platform.
6. Initiatives to get involved with charities with three paid volunteering days per year.
7. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
8. A commitment to training and development.
9. Private medical insurance for all our colleagues.
10. Salary Sacrifice Scheme for hybrid/electric car.
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