We are looking for a dynamic Fees Manager to help us shape the future of the Student Fees team within the wider Income service area. The team delivers a seamless payment experience to students and sponsors, including ensuring the timely and accurate issue of invoices, payment processing, outbound communications, and inbound query management by email and phone.
The Fees Manager allocates resources across the busy team, ensuring cover for key tasks at different points in the academic year; ensures the effective operation of key controls and reconciliations, and the accuracy of student fee data in systems; and works closely with the university’s third-party payment service provider to maintain high quality service provision. Reporting to the Deputy, Head of Transactional Services the postholder directly manages a team of two Senior Income Officers and six Income Officers.
What will you be doing?
* Lead, mentor, and develop a busy operational team, fostering a culture of high performance and continuous improvement
* Workload allocation to make the best use of team resources, including planning ahead for busy periods at key points in the academic year
* Manage key stakeholder relationships, including wider student support services and external partners, to ensure seamless service delivery and joined-up support to students
* Report monthly on activity against key performance indicators (KPIs). Identify and implement business process improvements to drive efficiencies, manage costs, and enhance service delivery
* Ensure the timely and effective operation of daily, weekly, and monthly routines, including completion of reconciliations and prompt resolution of any unreconciling items. Monitor and ensure the effectiveness of key controls within the team
You should apply if
* Ability to lead, coach and engage your team to deliver efficient and effective operational services
* Interest in trying new approaches and tools to see if we can do things in a different way. Enthusiasm for helping us meet our ambitions for driving out inefficiencies
* Appreciation of the routines, controls, and methodologies within a transaction processing environment, and/or appreciation of the priorities and mechanisms for student fee administration within a HE environment
* Ability to confidently analyse relevant data to evaluate performance and allocate resources, adjusting plans for anticipated peaks of activity
Additional information
For informal queries please contact Jilly Huggins, Head of Transactional Services
jilly.huggins@bristol.ac.uk
This advert will close at 23:59 UK time on 06/04/25
Our strategy and mission
We recently launched our strategy to 2030 tying together our mission, vision and values.
The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
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