Warehouse Agency Manager - Shirebrook
Company Description
At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our mission- we are building the worlds most admired and compelling brand ecosystem
Our purpose - we are elevating the lives of the many with access to the world's best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you
* Own it and back yourself - Own the basics, own your role and own the results
* Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
As Warehouse Resource & Agency Manager, you will play a key role in managing and optimising the workforce strategy, ensuring seamless operations through effective resource planning and agency management. You will be responsible for aligning agency and internal staffing resources to operational demand, improving workforce efficiency, and driving engagement with our partners
In this critical role, you will work closely with our onsite agencies, Operations, Planning, Training, and People teams to influence the employee experience of our Associates. The role involves overseeing temporary labour management, resource fulfilment, and performance control while driving efficiency and accountability through strong partnerships.
Workforce Planning & Resource Fulfilment
* Lead the resource fulfilment strategy for warehouse operations across Shirebrook, Sheffield, and Kirton.
* Ensure optimal staffing levels through effective forecasting and planning, working in partnership with Operations, Planning, and HR.
* Align workforce supply with operational needs, ensuring the right skills exist in the right quantities on the correct shifts.
* Oversee peak planning and flex resource management to accommodate seasonal fluctuations.
* Agency & Third-Party Workforce Management
* Manage relationships with three onsite agency providers, ensuring adherence to agreed Service Level Agreements (SLAs).
* Implement governance structures to track agency performance, including fulfilment rates, attrition, and training compliance.
* Drive improvements in agency staff engagement and retention, ensuring alignment with our employee value proposition (EVP).
* Hold agencies accountable for contract fulfilment, commercial performance, and overall workforce effectiveness.
* Maintain visibility of agency contract terms, costs, and compliance requirements, working closely with HR and Procurement.
* Performance & Productivity Management
* Partner with Operations to ensure the workforce meets productivity expectations across receiving, put-away, picking, packing, and shipping.
* Monitor workforce performance KPIs, including Units Per Hour (UPH), efficiency, and attendance trends.
* Provide regular reporting and analysis to drive data-led decision-making and workforce optimization.
* Support Operations and HR in driving performance improvement plans for underperforming agency staff.
* Training, Compliance & Engagement
* Ensure all agency and warehouse staff complete required training and are registered in workforce tracking systems (e.g., Kronos).
* Work with the Training and People teams to ensure accurate skills matrices and ongoing workforce development.
* Support employee engagement initiatives to enhance the full workforce experience, from onboarding to exit.
* Lead initiatives to improve agency workforce culture, aligning temporary staff with company values and expectations.
* Stakeholder Collaboration
* Partner with Operations, HR, Training, and Planning to align workforce strategies with business needs.
* Provide leadership in balancing agency and internal staffing, ensuring consistency and accountability.
* Collaborate with agency partners to enhance employer branding and workforce attraction strategies.
* Drive continuous improvement projects in workforce planning, resource utilisation, and employee retention.
Qualifications
* Proven experience managing high-volume temporary labour in a logistics or warehouse environment.
* Strong background in workforce planning, agency management, or industrial recruitment.
* Commercial expertise in temporary labour contracts, SLA development, and agency negotiations.
* Experience in managing performance KPIs and driving operational workforce efficiencies.
* Strong stakeholder management, able to align complex agendas across multiple teams.
* Problem-solving and analytical capabilities to drive data-led decision-making.
* Strong influencing and negotiation skills to drive accountability with third-party agencies.
* Resilience, adaptability, and a proactive mindset in a fast-paced operational environment.
* Desirable:
* Experience at Branch Manager/Area or Regional Manager level within an Industrial Agency or as a Procurement Specialist in temporary labour.
* Understanding of employment law and HR compliance, ideally CIPD qualified or equivalent.
* Experience in employee engagement strategies, absence reduction, and attrition management.
* Background in change management, workforce transformation, or employer branding initiatives.
* Proficiency in workforce management systems (e.g., Kronos, Microlise, or similar).
* Key Deliverables & Success Metrics
* 100% fulfilment of operational staffing requirements across all sites.
* Improved agency workforce retention and engagement.
* Reduction in agency spend through improved workforce planning and contract optimisation.
* Compliance with training and workforce registration requirements.
* Effective execution of peak workforce planning and operational readiness.
* Delivery of a seamless and structured approach to agency and workforce management
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless 1000 - By October 2025, we want our share price to hit 10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from 50,000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
Frasers Festival - an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions - Once a quarter we offer 20 employees the opportunity to attend our "CEO Sessions" ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What's next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless 1000 - By October 2025, we want our share price to hit 10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from 50,000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
Frasers Festival - an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions - Once a quarter we offer 20 employees the opportunity to attend our "CEO Sessions" ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What's next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.