Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Senior Associate Mortgage - Mandarin Speaking, you will be responsible to assist in marketing, loan, mortgage and sales delivery of products and services offered by the Bank. You will be also undertaking operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position. Key responsibilities Be responsible for customer inquiries Implement customer contact strategy Identify potential opportunities of sales and implement marketing strategies Develop long term relationships with customers Assist in on-going CDD review Conduct and maintain KYC compliance requirements Update and maintain accurate client/credit files Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements Provide excellent customer service Process new accounts and mortgage applications, closure of accounts, change of customers’ information Maintain customer relationship and cross-selling relevant products and services Promote the Bank’s products in the target local business and commercial markets Support with MI reporting and KPI tracking related work Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times Support with system testing and maintenance Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD) Requirements Degree educated in Finance, Economics or Accounting CeMAP Qualification is required Experience in Marketing or Banking is preferred Knowledge of Retail Banking Products and processes is preferred Commercial awareness Good problem solving skills Good analytical skills Attention to details Highly organised Proficient in MS Office (Word, Excel and PowerPoint) Team player Excellent English and Mandarin communication skills Working here Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally. Learning and Development We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through: access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions Benefits We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including: Complimentary Lunch Cycle to work scheme Retail Discounts Meet our People Celine Luo Assistant Vice President, Financial Crime and Compliance Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing. Daniel Shulakov Senior Associate, Credit Management I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves. Rita Cobbold Vice President – Head of Customer Due Diligence, CFU Middle Office I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank’s commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future. Jamie Robinson Assistant Vice President – Sales, Financial Markets As a 20-year veteran at Bank of China, I have seen huge growth and progress within that time. Through hard work and perseverance, I was given the opportunity to progress through the ranks, utilising the training and development facilities and absorbing the experience from a diverse range of colleagues. This has been invaluable to develop my soft skills and become a well-rounded professional. Documents