What you’ll be doing as a Food & Beverage Assistant: Based in our restaurant and terrace Roby1844, your main duties will be to deliver outstanding food & drink service. Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness. Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately. Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience. Responding promptly to guest complaints and finding ways to turnaround any negative feedback. Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests. Looking for ways to deliver continuous improvements to the guest experience. What's in it for me? Discounts across retail, restaurants, events etc, Cycle-To-Work & Technology salary sacrifice program Onsite gym access International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain – our family has hotels that span all over the world Meals for free on shift Progression Room to grow, with opportunities across the UK and internationally. Uniform provided.