You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touch point. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers' evolving payment needs. How will you make an impact in this role? The role of Quality Assurance Analyst, Enterprise Payments Product Business Testing is an exciting opportunity for a talented testing analyst to support in driving modernization and development of new payment capabilities. The incumbent will be a central member of the Enterprise Payments team that is tasked with supporting QA team in driving an enterprise critical multi-year Multi-Rail Payments program established to accelerate the development of our enterprise payment services and redesign the operating model surrounding it to drive excellence in payment execution. Reporting to the Quality Assurance Manager, Enterprise Payments Product Testing and Migration, this role will help to transform how we perform end- to- end testing for payment solutions at American Express. The Quality Assurance Analyst, Enterprise Payments Product Business Testing will be responsible in supporting end- to- end business testing and beta testing for global product launches, including but not limited to Direct Debit, Single Debit payments and externally initiated payments. Key responsibilities : Identify and document end to end journey testing & beta testing scenarios for new payment flows and bank integration capabilities that power key customer journeys across American Express Contribute to product testing strategy for initiatives in partnership with Product Management, Technology, Delivery, and Testing teams. Design, implement test scenarios and support QA manager in documenting the needs to accomplish the BETA testing Mapping the core business requirements against the business test scenarios to produce traceability. Evaluate testing evidence to determine if desired acceptance criteria have been satisfied Designs, monitors, document and analyzes quality assurance metrics such as test coverage, defect, defect counts, test results, and test status; identifies trends and define actions Contribute to business testing strategy for modernization, creating a playbook for enablement expansion and scaling of through highly automated and intelligent testing practices Contribute to capabilities for building the Automation strategy. Work with Test Platform and Technologies team to identify journey automation needs Document individual progression and regression pack(s) for payments product. Execute test cases manually or using automated tools Minimum Qualifications Testing experience: Experience in testing business solutions, capability delivery, agile practices, and scaled product testing delivery. Experience in API testing using tools like Postman/LISA/SOPA UI and on PM tools like Rally, JIRA & confluence is required Solid experience in building/maintaining test automation framework catering to Web, API & Back-end testing is desirable Payment expertise: Passion for payments and the advancement in technologies driving innovation in the payment's ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus. Passion for results: Passion to drive execution and deliver results in a dynamic and highly matrixed environment. Delivery track record: Proven ability to drive change, lead adoption of new ways of working, and leverage automated testing practices to drive successful testing practices. Analytical mindset: High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership. Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver shared objectives. Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.