3
rd
Line Support Engineer - Leeds
We’re looking for a proactive
3
rd
Line Support Engineer
to join a global, professional services firm as they continue on their on-going phase of growth to help drive service excellence across their IT team and support the wider business.
In this role, you’ll handle complex (3rd line) technical issues, help drive system improvements, and make sure our people have the tools and support they need to work efficiently.
If you enjoy digging into challenges, streamlining processes, and collaborating across teams, this could be your next move!
What you’ll do:
Provide 3rd line technical support for complex issues
Analyse system and application usage to improve user experience
Work with cross-functional teams to implement enhancements
Lead user research and feedback initiatives
Build and configure hardware as needed
Support onboarding/offboarding processes
Develop clear system documentation and user guides
Contribute to a knowledge base of common fixes
Participate in on-call rotations for out-of-hours support
Stay proactive and adaptable to business needs
What you’ll bring:
MCP qualification (preferred, not essential)
ITIL v4 knowledge/experience
Strong experience in 3rd line support and user experience engineering
Analytical problem-solving mindset
Excellent communication and collaboration skills
Ability to juggle multiple priorities and stay calm under pressure
For full details and immediate consideration, please get in touch