Monday – Friday, 10am-3pm.
Salary £29,200 FTE - £14.00 per hour.
Working hours negotiable for the right candidate (minimum 20 hours across 5 days).
Fully remote working.
31 days holiday including bank holidays.
5% pension contribution from Renderplas.
Working in arguably the friendliest sector of the construction industry, Renderplas, the UK's market leader in its field, offers a rare opportunity for someone who wants to work where they will feel a sense of pride and accomplishment when helping customers with their questions and issues.
Renderplas is a manufacturer and supplier of building materials for rendering and plastering walls, made from principally recycled PVC. We are looking for someone experienced in customer service. Someone who will be a key part of a small but extremely supportive, work-focused and efficient group of individuals.
Knowing what you are doing is appreciated and respected, you will enjoy making a positive difference to Renderplas and its loyal customers. Your contribution will mean Renderplas can continue to outperform the industry with output and surpass competitors with service and quality.
Day to day tasks:
This varied role responds to customer communications or queries, resolving any issues that arise. This can include:
* Giving information about prices, stock availability, product, delivery and account information.
* Providing copy documents when requested.
* Coordinating with customers, colleagues and suppliers to resolve issues if something has gone wrong, such as delivery delays, lost or damaged items, or customers receiving the incorrect item.
* Actively seek to increase the company’s sales with proactive outbound relationship management and product awareness.
* Actively seek and manage opportunities for the creation of case studies.
* Assisting colleagues where customer communication is needed. For example, assist the accounts department with aspects of credit control.
* Using Microsoft office products, the company’s CRM, and online order management systems.
* Maintaining and developing day to day and strategic information in all of the company’s systems.
* Targeting 100% accuracy in all communications and system interactions.
* Preparing and distributing monthly reports in relation to sales and non-compliance.
Your skills and experience:
* 4+ years of customer service, administrative, business experience.
* Strong reading, comprehension and writing skills.
* Data input accuracy target of 995 out of 1000 keystrokes.
* SAP, Sage, Quickbooks, Xero, or a highly integrated bespoke ERP experience required.
* Ability to manage own workload and work independently.
* Going above and beyond to support the business.
* Tasks are home based and travel will be minimal although in some cases it may be mutually beneficial to visit customers, suppliers and the warehouse.
* Must have a home workstation big enough for a tablet PC, 2 monitors, a desk phone, headset with docking station, keyboard and mouse. Equipment will be provided unless you have an alternative the company approves that you would rather use