Customer Relations Manager - Senior Living - Home Occupancy
Full-Time in Spalding, GB - Multi-Site
Experienced Customer Relations Manager - Senior Living Home Occupancy (Multi-site)
Location: Spalding with regular travel across Lincolnshire, Cambridgeshire and to Blackpool
Salary: £35,000-40,000 plus bonus
Glenholme is an award-winning healthcare provider established for over 30 years. We have a fantastic opportunity for an Experienced Customer Relations Manager, who has a proven track record working within Senior Living, developing relationships with potential new residents and their families, particularly with private residents, to grow occupancy within Senior Living Homes
Benefits of a Customer Relations Manager:
28 days annually including the bank holidays, an extra day off for your birthday and up to 5 additional length of service bonus days
Quarterly Awards to reward & recognise our amazing staff’s commitment and contribution
Automatic entry into our Employee Assistance Programme offering: Personal and everyday advice on child support, financial advice, mental health, and health & wellbeing
You’ll also receive our pension, life assurance cover of £10,000 (subject to T&Cs) & cycle2work scheme
Discounts on your favourite supermarkets, brands, restaurants & leisure and gyms
As a Customer Relations Manager within our Senior Living Team, you will be responsible for:
Supporting our 6 Senior Living Homes to grow their occupancy, particularly with private residents
Developing meaningful growth strategies for occupancy in each home,
Boosting our homes’ reputation for quality care within local communities, using creative marketing, local research, data analysis and your experience
Showcasing our homes’ best qualities to prospective residents and their families through exceptional communication and use of Glenholme collateral
Strengthening our homes’ digital and social media presence
Helping develop knowledge of local community groups and oversee the homes putting together a programme of events and activities targeted at these groups
Improving the enquiry management process, ensuring rapid response to prospects and excellent customer service
Carry out customer satisfaction research, and identify areas that can be improved in the conversion process
Working closely with Operations, providing meaningingful reports and regular feedback to the Leadership Team, to ensure high standards of care are being delivered at all times.
We are looking for a Customer Relation Manager within our Senior Living Team, who has:
An proven track record of working with the Home Manager to increase occupancy
Experience in the delivery of multi-site marketing activities to drive occupancy
Examples of meeting and exceeding occupancy targets and boosting the reputation of Senior Living Homes under your remit
Effective communication skills when capturing and delivering key information
Experience of using a CRM system and analysing data
A "can do" attitude and a sincere empathetic approach when communicating with potential residents and their families
Experience organising own diary with regular travel between Services
A full UK driving licence & use of own car
To apply for the role of Customer Relations Manager, press apply today!
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