We have a fantastic new vacancy for a Night Auditor at Courtyard by Marriott Inverness Airport
Job Description:
As the Night Auditor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night.
Responsibilities:
* Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty.
* Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations.
* Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency.
* Collaboration: You'll collaborate closely with various departments, providing a full update and handover to the daytime team, allowing for seamless guest experiences.
Requirements:
* Previous experience in a similar role would be desirable, but not essential as full on-the-job training will be provided.
* Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
* A passion for delivering exceptional guest service with a friendly and approachable demeanor.
* Strong organizational skills and the ability to multitask in a fast-paced environment.
* Proficient computer skills, including knowledge of hotel management systems.
* Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
* 4 nights a week, 32 hours contract, shift starts at 10:45 PM - 07:15 AM.
Perks and Benefits:
* Competitive salary and opportunities for career growth within Lighthouse Hotel Management.
* Enhanced benefits for all employees – including 24/7 access to an online GP.
* Extensive training and development programs to enhance your skills and knowledge.
* Employee / Friend & Family discounts on hotel stays and dining.
* Vibrant and inclusive work environment with a diverse team.
* Employee recognition programs to celebrate your achievements.
* Uniform and meals provided on duty.
* Death in Service benefit for contracted employees.
* And many more great benefits!
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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