Red Snapper Recruitment are recruiting for a Customer Services Advisor – Community and Customer Services To work as part of a team to provide an effective and efficient front line first point of contact for our client within the Customer Services Department for the following service areas, Registrars, Elections, Housing, Housing Benefits, Council Tax, Corporate Debt, Business Rates, Highways, Natural Environment, Parking, Community Protection and General Council enquiries. This is a temporary role with a fixed term of 12 weeks. The hourly rate for this position is £13.26. Main duties and responsibilities To work as part of a team to provide an effective and efficient front line first point of contact for our client within the Customer Services Department for the following service areas, Registrars, Elections, Housing, Housing Benefits, Council Tax, Corporate Debt, Business Rates, Highways, Natural Environment, Parking, Community Protection and General Council enquiries. To receive and respond to enquiries received by telephone, face to face, web contact, social media and in writing, in a professional way that promotes accuracy, clarity, and resolution at the earliest opportunity. Supporting the organisations service priorities, while maintaining a high level of customer satisfaction. Using technology and own comprehensive knowledge of our clients services to assist in achieving positive outcomes and resolving customer enquiries. Effectively and efficiently maintain and updating information held by our clients systems including Customer Relationship Manager (CRM), Housing Benefit, Council Tax, Corporate Debt, Business Rates and Elections. To work within government legislation covering Council Tax, Business Rates and Housing Benefits, Housing, Elections, Registrars and to adhere to our clients policies. To provide professional and efficient support, advice, and guidance daily to all service areas and outside agencies, to allow these departments and organisations to carry out their duties effectively. Working as part of a professional team of customer service advisors delivering first class information and advice provision through own knowledge, training, and technology to answer any enquiry pertaining to Torbay Council or its partner organisations whilst adhering to our clients core values and behaviours. To record and update accurate information when dealing with enquiries relating to Benefits, Council Tax, Business Rates, Registrars, and Parking which will enable effective updating and income collection for our client which allow delivery of services to Torbay residents. To deal with recovery enquiries investigating and using negotiation skills to maximise income collection through Council Tax and Business Rates. To support and embrace our client’s core values of being forward thinking, people orientated and adaptable – always with integrity. Person Specification Use of Customer Relationship Management system (CRM) Effective communication and listening skills to communicate information and advice Effective negotiation skills The ability to handle regular change effectively. To demonstrate empathy, initiative, and integrity. To be adaptable and flexible To be able to use own initiative and use own discretion and judgement. Proven ability in gathering, interpreting, explaining, associating, and applying information to meet customers’ needs. The ability to establish, maintain and develop effective working relationships with all Torbay Councils customers including, service users, delivery partners, council members and colleagues. Ability to use standard computer applications and a willingness to acquire new skills to support service need. Ability to multi-task, prioritize, and manage time effectively. Demonstrate confidence, self-motivation, and own initiative to answer enquiries. As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer